Director of School Support Services

Wake County Public School System•Raleigh, NC

2d•Hybrid

About The Position

The Director of School Support Services provides leadership and coordination for planning, implementation, and assessment of the School Nutrition Program. The role ensures compliance with state and federal laws, State Department of Education rules and regulations, and applicable Wake County Public Schools Board of Education policies, while driving innovation in service systems. The Director develops cost-effective, best-practice solutions to support program sustainability and improve customer satisfaction, ensuring services meet the needs of internal and external stakeholders. The position supervises assigned personnel and School Nutrition Program areas, contributes administrative support to the CNS Senior Director, and oversees operational compliance, staff development, policies and procedures, documentation, training, continuous improvement, strategic planning, communications, and assigned contracts. It uses budgetary and financial management techniques to pursue revenue and expenditure goals across labor, food, supplies, transportation, and equipment. The position is based at the Rock Quarry Road Office Complex in Raleigh, North Carolina, with a hybrid telework workweek available. The regular schedule is Monday through Friday, with occasional evenings and weekends. The work takes place in a professional office and food preparation environment, involves standard office and food preparation equipment, and requires regular travel within Wake County. Physical requirements are mostly sedentary, with frequent standing or walking and occasional moderately heavy work requiring exertion of up to 50 pounds. The position is not eligible for an employment contract.

Requirements

Master’s degree from a regionally accredited college or university in hospitality management, culinary arts, business, nutrition, or a related field.
Seven years of related food service experience.
Five years of leadership experience with direct responsibility for multi-unit or high-volume food service operations; child nutrition program experience is preferred for this experience.
Five years of experience related to budget or profit-and-loss (P&L) management.
Three years of leadership experience that includes strategic oversight of a K–12 school nutrition program or other large food service operations.
An equivalent combination of relevant education, training, and experience may be considered if it provides the knowledge, skills, and abilities necessary for the position.
Comprehensive knowledge of USDA regulations and programs, including NSLP, SBP, SFSP, ASAP, FFVP, and CACFP, and of local, state, and federal laws and regulations related to child nutrition services in public education.
Considerable knowledge of enterprise point-of-sale (POS) and back-of-house operations systems.
Considerable knowledge of Microsoft Office, Adobe InDesign, and Google Apps.
Working knowledge of OSHA standards; knowledge of school food and nutrition policies and procedures; and knowledge of purchasing, budget management, and financial management procedures.
Excellent customer service, organizational, leadership, and time-management skills; demonstrated leadership and team-building skills; and the ability to manage fiscal resources.
Strong critical-thinking, decision-making, and problem-solving skills.
Ability to design and deliver adult training and effectively supervise diverse departmental personnel.
Ability to develop, implement, monitor, and evaluate program goals and initiatives; assess program needs and develop short- and long-term goals and plans.
Ability to communicate clearly and concisely in oral and written form using varied communication techniques and tools to support information flow, collaboration, and feedback.
Ability to work in a team environment and independently, including completing tasks without clear direction.
Ability to establish and maintain effective working relationships with school system staff, students, external agencies, vendors, parents, and the community.
Must hold and maintain a valid North Carolina motor vehicle operator’s license.
Must hold and maintain food service sanitation certification, or obtain certification within three months of hire.
Must acquire professional development continuing education units (CEUs) to comply with federal and state child nutrition program regulations.

Nice To Haves

Experience managing child nutrition programs.
Experience selecting and managing utilization of USDA Foods (commodities).
Experience developing and leading teams with culinary and non-culinary backgrounds to achieve results.
Experience managing warehousing and distribution operations.
School Nutrition Specialist credential.

Responsibilities

Coordinate Child Nutrition Program operations and ensure compliance with USDA, federal, state, and Board regulations, policies, guidelines, and food service standards.
Monitor, document, and evaluate school food service operations, including food preparation and service, sanitation and safety, kitchen design and equipment, record keeping, purchasing and food storage, accountability, and organization.
Supervise assigned personnel and School Nutrition Program areas.
Lead internal and external child nutrition operations and foster teamwork and collaboration among CNS and school system staff; provide administrative support to the CNS Senior Director.
Ensure CNS supporting documentation is maintained in accordance with applicable laws and policies, and assist with gathering and assembling documentation for administrative reviews and audits.
Oversee development and maintenance of CNS policies and procedures for school operations, Support Services, and Area Administrators’ areas of responsibility; contribute to other CNS policies and support their implementation.
Oversee the Free and Reduced Application and annual verification process, ensuring related applications, civil rights forms, and processes comply with regulations and policies.
Oversee staff recruitment, selection, placement, development, training, and performance management; prepare CNS allotments and position modifications; maintain the staff roster; distribute Meals Per Labor Hour data; and adapt staffing to meet cost and service objectives.
Oversee centralized documentation file management and coordinate assessment and resolution of general services and external agency concerns.
Lead continuous improvement initiatives and monitor school operations through observations and audit reviews to improve efficiency, compliance, and fiscal performance; initiate process changes as appropriate.
Contribute to development and oversight of Child Nutrition training programs, coordinate training activities and meetings, and collect and retain training documentation required for compliance.
Participate in development and implementation of the Strategic Plan, including identifying initiatives, setting benchmarks, and collecting and tracking data.
Contribute to the annual marketing and communications plan and coordinate implementation through Area Administrators; support programs and participate in stakeholder events.
Use budgetary and financial management techniques and metrics to develop and achieve revenue and expenditure goals for labor, food, supplies, transportation, and equipment; manage assigned contracts.
Attend local, regional, state, and national meetings and professional development activities relevant to the Child Nutrition Program.
Perform other related duties as assigned.