Director

City of New York•New York City, NY

2d•$98,140 - $112,883

About The Position

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. Within the Family Services Division, the Office of Program Management & Sustainability oversees multi-partner projects that advance prevention strategies, foster innovation, and support the sustainability of evidence-based programs. The Program Design and Implementation (PDI) team develops and implements strategies to ensure prevention programs are implemented with fidelity and comply with NYC child welfare requirements, while providing contract management and support to providers. The Director of School-Based Early Support Programs leads the day-to-day operations of the School-Based Early Support team and its program portfolio. These programs partner with schools to connect families with support before concerns warrant a child welfare investigation. They offer flexible service options, including case management, community-resource connections, concrete-needs support, and support for parents and caregivers. The Director reports to the Executive Director or Assistant Commissioner of Program Design and Implementation and works with contracted providers, city partners, ACS divisions, and other stakeholders to improve services and outcomes for children and families. The role includes strengthening program implementation, monitoring, evaluation, and provider performance; developing guidance and policy; supporting racial equity, social and economic justice, and family voice; and supervising staff and interns as needed. The position is open only to candidates who are permanent, not provisional, in the civil service title of Administrative Staff Analyst. The salary offered will be between $98,140 and $112,883.

Requirements

Must be a permanent (not provisional) employee in the civil service title of Administrative Staff Analyst.
Meet the Administrative Staff Analyst qualification requirements through one of the listed education and experience pathways: a qualifying master's degree or Juris Doctor plus two years of relevant professional experience, including 18 months in an executive, managerial, administrative, or supervisory capacity; a bachelor's degree plus four years of relevant professional experience, including 18 months in such a capacity; an associate degree or 60 semester credits plus six years of relevant professional experience, including 18 months in such a capacity; a high school diploma or equivalent plus eight years of relevant professional experience, including 18 months in such a capacity; or an equivalent combination of education and experience.
For the education-and-experience equivalency pathway, candidates must have a high school diploma and at least two years of relevant professional experience, including 18 months of executive, managerial, administrative, or supervisory experience.
Relevant professional experience includes work in budget administration, accounting, economic or financial administration or research; management or methods analysis; operations, organizational research, or program evaluation; personnel or public administration; recruitment, classification, personnel or labor relations, employee benefits, staff development, employment program planning or administration, labor market research, economic planning, social-services program planning or evaluation, or fiscal management.
Supervisory experience must include supervising staff performing professional work in the listed relevant areas.

Responsibilities

Manage the day-to-day operations of the School-Based Early Support team and its portfolio of programs.
Develop and streamline processes for program monitoring, ongoing implementation, budgeting, and invoice review.
Oversee provider cohorts to strengthen practice, address challenges, and share lessons learned.
Collaborate with external partners, including the NYC Department of Education, to support effective implementation and service delivery.
Lead development and continuous improvement of strategies to define and impact metrics for individual programs and the overall cohort.
Propose strategies, develop guidance, and inform policy and planning for School-Based Early Support programs.
Partner with internal divisions and contracted providers to improve service delivery, promote racial equity and social and economic justice, and ensure families have a voice in the services they receive.
Build understanding of contract and program expectations and ACS prevention-service standards, and strengthen case practice and system performance in collaboration with other Family Services Division units and the Division of Policy, Planning, and Measurement.
Use qualitative and quantitative methods to understand program operations and performance, including utilization and family engagement, and drive improvement and evaluation.
Prepare reports on fiscal and programmatic concerns and monitor program performance and alignment with contract requirements.
Support providers in developing more efficient and effective approaches to program administration.
Provide technical assistance to providers on reporting processes.
Review and finalize documents and presentations, and facilitate goal-oriented meetings with partners to build buy-in, improve families’ experiences and circumstances, and manage projects and workstreams.
Ensure the team conducts site and field visits, engages community members in program planning, and builds relationships with providers, developers, front-line staff, and internal and external partners.
Supervise staff and interns on tasks and projects, as needed.