Director of Sales

Courtyard by Marriott (Crestline Hotels and Resorts) • City of Syracuse, NY

23d • $80,000 - $90,000

About The Position

Crestline Hotels & Resorts is seeking a Director of Sales to grow market share and guest satisfaction for a premium hotel brand. The role calls for quickly assessing market conditions, identifying revenue-growth opportunities among new and existing customers and nearby competitors, and guiding the sales team with effective tactics and mentoring. The Director of Sales will collaborate closely with hotel leaders, Crestline executive and regional sales leadership, Revenue Management, and corporate staff to maintain alignment and communication.

The position focuses on growing total hotel revenue and year-over-year RevPAR index, executing the sales process to contract group business and secure corporate negotiated-rate accounts, and championing the hotel's business plan. The Director of Sales will understand the hotel's competitive set and provide recommendations to field sales staff and the General Manager, optimize staffing, equip sales team members to execute the business plan, and develop relationships with hotel ownership and relevant field and corporate staff.

Requirements

• High school diploma or GED and 3–5 years of equivalent work experience.
• Passion for hotel sales and a competitive, hunter mentality.
• Strong understanding of hotel sales and competitive sets, with a proven track record of success.
• Exceptional verbal and written communication skills, including the ability to communicate and influence effectively.
• Basic computer skills, including effective email communication and the ability to manipulate and analyze information in spreadsheets and databases.

Nice To Haves

• Bachelor's degree.
• Experience with premium-branded select, focused, or extended-stay hotels.
• Delphi experience for Hilton or Marriott hotels, or Envision experience for Crestline's Hyatt hotels.

Responsibilities

• Drive growth in total hotel revenue and positive year-over-year RevPAR index change.
• Understand and execute the sales process to contract group business and secure corporate negotiated-rate accounts.
• Understand and champion the hotel's overall business plan, with a strong focus on execution.
• Understand the hotel's competitive set and provide recommendations to field sales staff and the General Manager.
• Optimize staffing and ensure new and current sales staff understand their mission and have the tools to execute the business plan.
• Develop relationships with hotel ownership and relevant field and corporate staff.
• Assess market conditions and identify revenue-growth opportunities among new and existing customers and nearby competitors.
• Build an effective sales culture, use effective sales tactics, and mentor the existing sales team.
• Coordinate with the General Manager, Revenue Management, regional sales staff, hotel operational leaders, and corporate departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED