Director of Sales

SR COMPANIES LLC • Eatonton, GA

8d

About The Position

The Director of Sales is responsible for organizing, planning, and developing the community’s sales department and programs, with minimal supervision and guidance from the executive director. The role promotes SRIM’s Golden Rule by treating residents, families, and associates as one would wish to be treated. The Director of Sales develops and implements sales plans, conducts tours and outreach, manages prospect inquiries and lead records, supports move-ins, and works to achieve occupancy goals. The position also monitors the department budget, coordinates promotional events, maintains community presentation standards, and follows applicable policies, including HIPAA and emergency procedures.

The stated weekly minimums are 40 prospect phone calls, 5 home visits, 5 prospect tours, 4 new move-ins per month, and 8 professional development meetings. Quarterly event requirements include 2 large events, 1 professional event, 1 prospect event, and 3 small events.

Requirements

• High school diploma or GED, or 2 to 4 years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
• Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and to draw and interpret bar graphs.
• Ability to solve practical problems involving concrete variables and limited standardization, and interpret written, oral, diagrammed, or scheduled instructions.
• Knowledge of Office 365 and Yardi.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds.

Responsibilities

• Organize, plan, and develop all functions and programs of the sales department with minimal supervision and guidance from the executive director.
• Prepare and implement the quality action plan with approval from the chief marketing officer.
• Conduct tours of the community.
• Initiate, accept, answer, and respond to sales calls.
• Respond to prospect inquiries, including email, Facebook questions, and website inquiries.
• Demonstrate a positive attitude toward work issues, policies, and procedures and provide friendly, customer-focused service.
• Use sound decision-making and communicate clearly, accurately, and promptly.
• Set and manage priorities.
• Monitor expenditures weekly to ensure compliance with monthly department budget amounts.
• Maintain polite, courteous, and respectful communication with employees and visitors.
• Plan and host sales events at the community or other venues.
• Maintain an up-to-date inquiry and lead database.
• Review and update the quarterly action plan to address changing community needs.
• Achieve occupancy goals established by the executive director.
• Visit each area of the community daily to check cleanliness, safety, and appropriate presentation, and report findings to the executive director.
• Manage closings, process move-in paperwork, and distribute it to the appropriate departments.
• Ensure that advertisements and marketing collateral use approved designs.
• Respond courteously to residents’ requests for assistance by directing them to the appropriate department head.
• Follow established policies and procedures during emergencies and serve as essential personnel, especially during emergencies.
• Wear clean and appropriate attire in accordance with established policy.
• Understand and comply with HIPAA regulations.
• Practice safe working habits and good body mechanics.
• Take initiative, seek additional information, and offer solutions or suggestions.
• Perform other reasonable duties and willingly take on special projects or assignments outside regular duties.
• Meet weekly minimums of 40 prospect phone calls, 5 home visits, 5 prospect tours, 4 new move-ins per month, and 8 professional development meetings.
• Meet quarterly event requirements of 2 large events, 1 professional event, 1 prospect event, and 3 small events.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED