Director of Sales

Compass Group•Boston, MA

8d•$110,000 - $128,000

About The Position

The Director of Sales provides strategic leadership and oversight of the Sales, Front of House, and People Operations teams, supporting operational excellence, team performance, and exceptional client experiences across events. The role develops and implements departmental procedures, coaches and develops managers, improves communication across departments, and ensures events are executed consistently to MAX Ultimate Food standards. In collaboration with executive leadership, the Director drives revenue growth, manages departmental budgets and financial performance, and fosters a collaborative, accountable, service-driven culture. The Director oversees day-to-day Sales Team operations and has direct reports including Sales Directors, Senior Sales Managers, Sales Managers, the Director of FOH Operations, and the People Operations Manager. The role participates in hiring and training departmental managers, handles human resources issues, maintains and implements standard operating procedures for the Sales Team, Staffing Team, and People Operations, and works with senior leaders on forecasts, budgets, and cost of sales. The position also oversees event execution, including event schedules, staffing, adherence to company standards, and response to changes such as staffing adjustments, weather, or client requests. It supports employee and manager performance, communicates with venues and internal and external stakeholders, makes operating decisions within company guidelines, documents issues, and ensures problems are resolved.

Responsibilities

Oversee day-to-day activities of the Sales Teams and ensure the company operates efficiently and effectively.
Conduct weekly one-on-one meetings with each direct report.
Manage human resources issues as they arise.
Develop, maintain, and implement standard operating procedures for the Sales Team, Staffing Team, and People Operations Manager.
Participate in hiring and training departmental managers.
Improve guest service and satisfaction through policy and procedure changes.
Work with the Vice President, Director of Finance, and Director of Operations to plan and direct forecasts, budgets, and cost of sales for each department.
Oversee event execution by maintaining knowledge of event and service schedules across venues, drop-offs, and off-premise events.
Ensure the sales team executes events to MAX standards and follows operating procedures.
Confirm upcoming events have appropriate staffing and remain available to resolve staffing, weather, and client-request issues.
Coordinate with the Director of Operations and relevant sales, culinary, service, logistics, and venue teams when plans change.
Be visible and accessible to managers and frontline staff throughout the day.
Coach employees on service standards, communication, professionalism, and problem-solving.
Help managers address callouts, coverage gaps, performance concerns, and competing workloads.
Recognize strong performance and reinforce clear expectations.
Maintain regular contact with venues, department leaders, vendors, and employees as needed.
Keep relevant teams informed about changes and decisions affecting service.
Make timely operating decisions within company guidelines and escalate significant financial, safety, or client issues.
Document incidents, service recovery, and staffing concerns, and follow up with managers to resolve issues.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and accidental death insurance
Disability insurance
Retirement plan
Paid time off
Holiday time off (varies by site and state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Other paid and/or unpaid time off benefits as applicable under federal, state, and local laws