Director of Sales

Kana Hotel Group•Lithia Springs, GA

24d•Hybrid

About The Position

Kana Hotel Group is seeking a Director of Sales to drive hotel revenue and deliver quality service while supporting the company’s hospitality-focused mission. The role develops sales strategies, identifies and cultivates business leads, manages accounts and bookings, and works with the General Manager, Corporate, and hotel departments to achieve revenue and profit goals. The Director of Sales also leads and develops sales staff and participates in hotel-wide leadership activities. This is a hybrid position requiring work remotely and at the property as needed. Some weekend and evening work may be required depending on business needs and scheduled events.

Requirements

At least five years of hospitality experience.
At least three years of progressive sales management experience with Hilton.
Strong verbal and written communication skills.
Strong analytical and customer service skills.
Complete understanding of bottom-line profitability and budget goals.
Ability to work some weekends and evenings depending on business needs and scheduled events.

Nice To Haves

Bachelor’s degree in Business, Hospitality, or Marketing and Sales preferred.

Responsibilities

Prospect for business, identify customer needs, and make cold and sales calls, targeting 20 quality calls per week.
Develop leads using available resources and networking.
Create sales action plans, forecast and evaluate trends, and adjust strategies to enhance revenue.
Assess account potential and set goals to increase business volume.
Manage and resolve complaints professionally and promptly.
Monitor and maintain promotional materials and items.
Complete sales contact and follow-up reports promptly for weekly review.
Maintain accurate records and submit reports covering calls, hours worked, expenses, accounts, bookings, proposals, tentative business, cancellations, sales contracts, and BEOs.
Prepare accurate daily sales reports and submit them weekly.
Drive hotel revenue and ensure quarterly and annual revenue goals are achieved.
Prepare proposals and arrange bookings and contracts promptly.
Coordinate and communicate necessary details with other hotel departments.
Prepare a weekly schedule of upcoming meetings and events and distribute it at the weekly staff meeting.
Assist with producing the annual hotel business plan.
Collaborate with the General Manager and Corporate on the departmental budget.
Lead property revenue meetings and ensure revenue maximization and profitability across all areas.
Ensure hotel credit procedures and audit guidelines are followed.
Represent the company professionally at functions and meetings while seeking new contacts and leads.
Record new business in appropriate logs and files, collect business cards, and check credit references for direct-bill accounts.
Conduct hotel tours and know guest-room capacities and maximum meeting-room capacities.
Participate as an executive manager in staff meetings.
Lead, train, and mentor sales staff, including recommending hiring, coaching and development, performance evaluations, disciplinary actions, and terminations.
Perform other duties as requested or assigned.