Director of Sales

MBK Senior Living•Olympia, WA

15d•$32 - $35

About The Position

The Director of Sales drives the sales efforts and outcomes of an MBK Senior Living community, including managing inquiries, tours, professional referral development, first impressions, and understanding market trends. The role helps establish the community as a provider of choice and builds lasting relationships with prospective residents, families, and referral professionals. The position is scheduled Sunday through Thursday or Tuesday through Saturday and pays $32–$35 per hour plus bonus or commission. The Director of Sales manages the sales process from initial inquiry until the move-in process begins, maintains the community’s customer relationship management database, and works with the Executive Director and community team to meet occupancy and revenue goals. The role also leads outreach and marketing activities, develops and maintains referral relationships, evaluates local market conditions, supports excellent guest experiences, and may supervise a Sales Assistant. The position requires compliance with applicable laws, regulations, and community policies. Physical demands include moving throughout the community, prolonged sitting, walking, occasional squatting and reaching overhead, lifting or carrying up to 40 pounds, driving, and assisting with moving residents when necessary or in emergencies.

Requirements

College degree or relevant experience.
Background clearances required by government regulations.
Complete a health screening and provide negative TB test results dated within the last six months or within seven days of employment.
Valid state-issued driver’s license and valid insurance.
Solid PC skills and familiarity with Microsoft Office programs, including Word, Excel, Outlook, and email.
Excellent written and verbal communication skills, including ability to speak, write, and read English.
Comfort with public speaking and presenting to small groups.

Nice To Haves

Sales and marketing experience with a successful track record.
Bachelor’s degree coursework in communications, public relations, marketing, or a related field.
Ability to work weekends, evenings, and flexible hours and be available at peak customer-service times.

Responsibilities

Drive the community’s sales efforts and outcomes and maintain budgeted occupancy by generating qualified inquiries, tours, and professional referrals.
Respond to inquiries from multiple channels and record completed sales activities and detailed notes in the CRM in real time.
Follow MBK inquiry and tour follow-up plans, schedule next steps, and maintain accurate and current prospect and referral records.
Serve as the primary contact for prospects, families, and referral agencies until the move-in process begins, involving other team members as appropriate to advance the sales process.
Train community team members in first impressions, inquiry calls, and effective tours, and help reinforce that sales is everyone’s responsibility.
Conduct daily community walkthroughs and ensure grounds, common areas, and model apartments are show-ready and meet MBK standards.
Establish and maintain relationships with industry influencers, professional referral sources, and strategic community partners.
Complete weekly professional outreach, including 7–10 face-to-face interactions, and record visits, notes, activities, and next steps in the CRM.
Identify key referral sources and develop strategies, visits, and calls to advance relationships and generate referrals.
Plan and conduct internal events, attend local market events, and coordinate or sponsor networking functions within and outside the community.
Maintain referral databases, including contact details, interactions, notes, status, relationship updates, and lead-volume potential.
Create, update, and manage quarterly Sales and Marketing Plans with the Executive Director to generate leads, develop referral relationships, and close sales.
Understand operating budgets, revenue generation, value pricing, local market trends, and competitors; use competitive analysis to adjust marketing strategy.
Provide concierge team members with information about upcoming tours and help train them on greetings, phone etiquette, welcome signs, and MBK standards.
Analyze leads and prospect interactions to personalize sales strategies and develop marketing plans based on sources, locations, and other lead data.
Receive community fees and receipts and deliver them promptly to the Executive Director or Business Office Manager to start the move-in process.
Interview, train, manage or supervise, evaluate, and address problems with a Sales Assistant, if applicable, consistent with policies and applicable laws.
Attend daily stand-ups, weekly sales and marketing meetings, weekly leadership meetings, and monthly all-team meetings; present sales and marketing initiatives.
Work with the Executive Director on apartment pricing, revenue opportunities, model apartment selection, and appropriate sales incentives.
Communicate regularly with the Executive Director, Regional Director of Sales, Regional Director of Operations, and Vice President of Sales & Marketing.
Perform other duties or projects assigned by the Executive Director or designee.
Ensure compliance with applicable laws, regulations, and community policies; interact with residents, team members, visitors, prospects, and families professionally and empathetically.
Promote teamwork and ensure promotional materials and communications reflect MBK principles, core values, and a professional image.

Benefits

Competitive salaries.
Leadership development and live in-person, virtual, individual, and group training.
401(k) retirement plan with company match up to 4%.
Employee Assistance Program for employees and household members.
Financial and legal services.
Educational loan assistance and scholarships.
Team member discount programs.
Resources supporting physical, emotional, and financial wellness.
Free meal per shift.
For full-time team members: comprehensive medical, dental, and vision coverage.
For full-time team members: multiple medical plan options, including an HSA-eligible plan with company contributions.
For full-time team members: healthcare and dependent-care flexible spending accounts.
For full-time team members: commuter benefits.
For full-time team members: company-paid life insurance and accidental death and dismemberment coverage.
For full-time team members: disability benefits where applicable and subject to state-specific programs and eligibility requirements.
For full-time team members: voluntary accident, critical illness, and hospital indemnity insurance.