Director of Sales

SR COMPANIES LLC•Antwerp Township, MI

1d•Onsite

About The Position

Responsible for demonstrating and promoting SRIM's core value of the Golden Rule by treating others, including residents, families, and associates, in the same way we would like to be treated. This role involves the planning and development of all functions and programs of the sales department with minimal supervision and guidance from the executive director. The position requires preparing and implementing a quality action plan with approval from the chief marketing officer, conducting tours, initiating and responding to sales calls and prospect inquiries (including e-mails, Facebook questions, and website inquiries). The Director of Sales must demonstrate a positive attitude, apply concepts of excellence in customer service, and conduct duties in a positive and friendly manner. Excellent decision-making skills are essential, along with clear, accurate, and timely communication, and the ability to set and manage priorities. This role also involves monitoring expenditures weekly to ensure compliance with the department's budgeted monthly amounts and maintaining good interpersonal/communication skills with all employees and visitors. Planning and hosting special sales events, maintaining an up-to-date inquiry/lead database, and reviewing/updating the quarterly action plan are also key responsibilities. The Director of Sales is responsible for achieving all occupancy goals, visiting community areas daily to ensure they are clean, safe, and project the appropriate atmosphere, and reporting findings to the executive director. Additionally, this role handles all closings, processes appropriate move-in paperwork, and disperses it to the appropriate departments. Ensuring only approved designs are used in advertisements and marketing collaterals, responding promptly and courteously to resident requests for assistance, and acting as essential personnel during emergencies are also part of the duties. Compliance with HIPAA regulations and practicing good body mechanics and safe working habits are required. The role encourages taking initiative, seeking additional information, and offering solutions/suggestions, as well as willingly taking on special projects or assignments outside of regular duties.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Office 365 and Yardi.
High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Responsible for and accountable for the organization, including planning and development of all functions and programs of the sales department with minimal supervision and guidance from the executive director.
Prepares and implements the quality action plan with approval from the chief marketing officer.
Conducts tours in the community.
Initiates, accepts, answers and responds to sales calls.
Responds to prospect inquiries including e-mails, Facebook questions, and website.
Demonstrates a positive attitude about work issues, policies, and procedures.
Applies concepts of excellence in customer service and always conducts duties in a positive and friendly manner.
Demonstrates excellent decision-making skills and can understand the impact of those decisions.
Ensures communications are clear, accurate, and timely.
Sets and manages priorities.
Monitors expenditures weekly to ensure compliance with department budgeted monthly amounts.
Demonstrates good interpersonal/communication skills with all employees and visitors who work at or visit the community, and is always polite, courteous, and respectful.
Plans and hosts special sales events at the community or other venues promoting your community.
Maintains an up-to-date inquiry/lead database.
Reviews/updates the quarterly action plan on a quarterly basis to meet changing needs of community.
Achieves all occupancy goals as established by executive director.
Visits each area of the community on a daily basis to ensure areas are clean, safe, and project the appropriate atmosphere/image for residents, family members, and visitors, and reports findings to the executive director.
Responsible for all closings, processes appropriate move-in paperwork, and notifies and disperses such paperwork to appropriate departments.
Ensures that only approved designs are used in advertisements and marketing collaterals.
Responds promptly and courteously to resident’s requests for assistance by directing them to the appropriate department head.
Knows, understands, and follows established policy and procedures in emergency situations.
Acts as essential personnel, especially during emergencies.
Wears clean and appropriate dress per established policy always.
Understands and complies with HIPAA regulations.
Practices good body mechanics and safe working habits always.
Takes the initiative in work, seeks out additional information, and offers solutions/suggestions.
Performs all other reasonable duties as assigned or as requested.
Takes on special projects or assignments outside of regular duties willingly.