Director of Sales Must have 5+ Years of Experience

SRM MANAGEMENT GROUP LLC•Louisville, KY

50d•$50,000 - $65,000•Onsite

About The Position

The Director of Sales is responsible for organizing, planning, and developing the functions and programs of the sales department, with minimal supervision and guidance from the executive director. The role promotes SRIM’s Golden Rule core value by treating residents, families, and associates with respect and delivering positive customer service. The Director of Sales conducts tours, responds to prospect inquiries, manages leads and sales events, and works toward occupancy goals. The position also monitors the department budget, coordinates move-in paperwork, and ensures marketing materials follow approved designs. The role requires regular communication with residents, families, employees, visitors, and prospective residents, as well as daily visits to community areas to assess cleanliness, safety, and atmosphere. The Director of Sales follows established policies, including emergency procedures and HIPAA requirements, and may serve as essential personnel during emergencies. Weekly and quarterly sales and event activity targets are specified. The position is full time and pays $50,000–$65,000 per year.

Requirements

High school diploma or GED, or two to four years of related experience and/or training, or an equivalent combination of education and experience.
5+ years of experience, as stated in the job title.
Ability to read and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to solve practical problems, work with limited standardization, and interpret written, oral, diagram, or schedule instructions.
Knowledge of Office 365 and Yardi.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Organize, plan, and develop all sales department functions and programs with minimal supervision and guidance from the executive director.
Prepare and implement the quality action plan with approval from the chief marketing officer.
Conduct community tours and initiate, accept, answer, and respond to sales calls.
Respond to prospect inquiries, including email, Facebook questions, and website inquiries.
Provide positive customer service and maintain clear, accurate, and timely communications.
Make sound decisions, understand their impact, and set and manage priorities.
Monitor weekly expenditures to ensure compliance with monthly department budget amounts.
Plan and host sales events at the community or other venues.
Maintain an up-to-date inquiry and lead database.
Review and update the quarterly action plan to address changing community needs.
Achieve occupancy goals established by the executive director.
Visit each area of the community daily to check that it is clean, safe, and presents the appropriate atmosphere and image; report findings to the executive director.
Handle closings, process move-in paperwork, and distribute it to the appropriate departments.
Ensure advertisements and marketing collateral use approved designs.
Direct residents’ requests for assistance to the appropriate department head and respond promptly and courteously.
Know, understand, and follow established emergency policies and procedures; act as essential personnel, especially during emergencies.
Comply with HIPAA regulations and follow safe working habits and established dress policy.
Take initiative, seek additional information, offer solutions and suggestions, and willingly take on special projects or other reasonable assigned duties.
Meet weekly minimums of 40 prospect phone calls, 5 home visits, 5 prospect tours, 4 new move-ins per month, and 8 professional development meetings.
Meet quarterly event requirements: 2 large events (10+), 1 professional event, 1 prospect event, and 3 small events.