Director of Sales Operations

UnitedHealth Group•Eden Prairie, MN

1d•Onsite

About The Position

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs — helping patients access and navigate care anytime and anywhere. As a team member of our Senior Community Care (SCC) team, we work to provide care to patients at home, nursing homes and assisted living for senior housing. This life-changing work adds a layer of support to improve access to care. We’re connecting care to create a seamless health journey for patients across settings. Join us to start Caring. Connecting. Growing together. Director of Sales Operations to lead and optimize our sales processes, drive strategic initiatives, and foster collaboration between sales, marketing, and other cross-functional teams.

Requirements

Have, or be able to obtain, appropriate state licensure within 90 days of hire date
2+ years of experience managing an operations team or alike team
Knowledge of healthcare industry
Managing a salesforce utilizing a standard model, including the use of a CRM (salesforce, Jarvis, Mira and other similar products) to drive decisions
Technical knowledge of the healthcare industry, especially long term care Medicaid and Medicare
Expert user level in Microsoft Word, PowerPoint and Excel
Lead management software knowledge and preview experience
Ability to work a variety of hours, early morning, evenings and weekends, as required by various sales activities. Travel could be required as need for training, cross functional meeting and/or coverage for key accounts
Driver’s License and access to a reliable transportation
Presentation skills
Budgeting expertise
Proven experience in data analysis
Sales/Sales Operations Management Skills
Exemplary oral and written communication skills
Time management skills
Use of technology to improve efficiency
Critical listening and thinking skills
Able to work effectively independently and within a team environment
Decision making/problem solving skills
Territory planning and management skills
Negotiation skills

Responsibilities

Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staff
Work most often impacts a large business unit, or multiple markets/sites
Develops and executes strategies for a function or discipline that span a large business unit or multiple markets/sites
Directing others to resolve business problems that affect multiple functions or disciplines, Product, service, or process decisions are most likely to impact multiple functions and/or customer accounts (internal or external)
Possesses a strong command of MAPD compliance
Liaison with multiple segments within Optum and United Healthcare/Medicare & Retirement
This position is a people leader and will demonstrate leadership by nurturing relationships, embracing change, automation and efficiency
Lead facilitator for Monthly Business Reviews with Growth Team RVP's
Design and process flow development for the launch of a partnership with UHC Telesales, broker, ICA teams. Also works across Optum to leverage capabilities to drive cross sell activities
Identification and dissemination of field Best Practices
Development and implementation of enhancements to our Sales process flow
Increased use of technology to drive efficiencies and remove barriers, including a recent overhaul of our Level of Care assessment process for our IESNP product
Improvements to quality measures including engagement with the SCC Quality office on process improvement opportunities
Responsibility for maintaining/enhance the Growth team SOP library
Tracking/reporting Compliance risks and risk mitigation processes
Ensures SLAs are met for the business in all areas of Sales Coordinator team
Acts as the SME on Medicare Marketing Communication Guidelines in addition to Final Rule requirements. Possess the ability to translate regulation into processes while maintaining compliance
Prepare monthly Operational performance reports
Leads in issue resolution through various methods
Participate in multiple cross functional work groups as identified to support continuous process improvements to seek automation, efficiency, policy development and reviews, etc.
Engages in on-going self-development planning that builds personal leadership skills, organizational knowledge and expands knowledge within the industry
Seeks opportunities to network with colleagues, share experiences, willingness to provide direct support, solicit feedback and exchange ideas
Develops and achieves professional growth goals, objectives and reviews with supervisor
Practices UnitedHealth Groups Mission, Vision and Values