Director of Sales Operations - DFW preferred and/or Remote

UnitedHealth Group•North Richland Hills, TX

30d•$134,600 - $230,800•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together HealthMarkets is one of the largest sales agencies serving the insurance needs of individuals and families in both the Under 65 and Senior markets. As we continue to evolve our operating model to better support a large 1099 field force, HealthMarkets is establishing a new Director of Sales Operations role. This role is mission‑critical to strengthening the connection between the independent field leadership and the corporate enterprise, ensuring the field is fully enabled to succeed in selling through scalable solutions, strong partnership, and disciplined execution. This role serves as a senior problem‑solver, strategic integrator, and trusted liaison who translates field needs into actionable enterprise initiatives. The Director of Sales Operations partners closely with 1099 Field Leadership, Sales Support functions, and Corporate stakeholders to identify, prioritize, and resolve complex business challenges that impact agent productivity and selling success. This role does not carry direct revenue or agent production accountability, nor does it manage a sales region. Instead, the Director of Sales Operations focuses on: Solving advanced, cross‑functional problems that impede field effectiveness Leading critical initiatives that enable growth, compliance, and operational excellence Acting as a senior conduit between the field and corporate teams to ensure alignment, clarity, and execution The role requires enterprise‑level thinking, strong influence skills, and credibility with both field leaders and corporate executives. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

10+ years of progressive leadership experience within health insurance, Medicare, life, supplemental benefits, or a related industry
Deep experience working with or supporting 1099 field organizations
Demonstrated ability to solve complex, ambiguous problems across organizational boundaries
Proven success leading enterprise initiatives without direct authority
Proven solid executive communication, influence, and stakeholder management skills
Proven high level of business acumen, judgment, and organizational savvy
Proven clean compliance and regulatory history
Compliance with all UHG employee policies

Nice To Haves

Experience in field enablement, sales operations, strategy, or enterprise program leadership
Proven background in large, distributed sales or advisory organizations
Proven to change management or transformation experience in a regulated environment

Responsibilities

Serve as a senior liaison between 1099 Field Leadership and the corporate office, ensuring field perspectives are represented in enterprise decision‑making
Identify systemic barriers to field success and lead cross‑functional efforts to design and implement solutions
Address complex, non‑routine issues that require advanced judgment, influence, and coordination across multiple business units
Proactively surface trends, risks, and opportunities impacting the field force and recommend strategic actions
Lead high‑priority, enterprise‑level initiatives that directly enable agent productivity, selling effectiveness, and operational readiness
Translate corporate strategies, programs, and changes into clear, field‑ready execution models
Partner with Sales, Compliance, Operations, Technology, Finance, and Marketing teams to ensure initiatives are practical, scalable, and adopted by the field
Establish success metrics and feedback loops to assess impact and continuously improve outcomes
Build strong, trust‑based relationships with senior 1099 Field Leaders across markets
Act as a credible advisor to field leadership on enterprise priorities, constraints, and opportunities
Ensure consistent, two‑way communication between the field and corporate teams, reducing friction and misalignment
Support change management efforts by anticipating field impacts and mitigating disruption
Partner with Compliance and Risk teams to ensure field‑facing initiatives align with regulatory and policy requirements
Help design guardrails that enable selling while maintaining compliance discipline
Support continuous improvement of processes, tools, and operating rhythms that impact the field experience