Director of Room Operations

Concord Hospitality Enterprises • Lyndhurst, NJ

33d

About The Position

Concord Hospitality is seeking a passionate and results-driven Director of
Rooms to lead our Front Office and Housekeeping teams in delivering
best-in-class guest experiences. The ideal candidate is a hands-on,
service-focused leader with a proven track record in rooms division management,
a strong eye for detail, and a commitment to operational excellence.

 As a Concord Leader you will be responsible to:

·       Inspire greatness in your team.

·       Encourage and support team members to reach their full potential.

·       Create a work environment that is a Great Place to Work for all.

·       Lead with integrity, transparency, respect, and professionalism.

·       Care for your team and their families.

Requirements

• Proven leadership experience in Rooms Division or hotel operations management.
• Strong financial acumen with experience managing departmental budgets and forecasting.
• Excellent organizational, communication, and interpersonal skills.
• Demonstrated ability to lead, motivate, and develop high-performing teams.
• Knowledge of OSHA regulations, safety protocols, and internal audit procedures.

Nice To Haves

• Familiarity with branded hotel systems is strongly preferred.

Responsibilities

• Lead day-to-day operations of Front Office, Housekeeping, and Laundry to ensure service excellence and brand compliance.
• Manage departmental budgets, labor, and expenses; prepare accurate forecasts to support financial performance.
• Hire, train, and mentor associates, promoting a positive work culture and driving team development.
• Conduct routine property inspections to maintain brand standards and ensure cleanliness and guest readiness.
• Oversee VIP guest experiences and ensure prompt resolution of guest concerns or service opportunities.
• Coordinate with Engineering on maintenance and capital improvement projects, ensuring timely issue resolution.
• Maintain strict adherence to key control, safety, lost and found procedures, and internal audit compliance.
• Manage purchasing, inventory, and end-of-month reporting for rooms division supplies and materials.
• Lead effective departmental meetings and encourage strong interdepartmental communication.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed