Director of Risk and Asset Management

Land Of Lincoln Goodwill Industries•Springfield, IL

About The Position

The Director of Risk and Asset Management leads LLGI’s operational risk management, health and safety, asset protection, physical security, facilities maintenance, environmental practices, and claims coordination. The role protects employees, program participants, customers, volunteers, and organizational resources through practical standards, inspections, training, investigations, and corrective action. It reports to the Chief Operating Officer and supervises maintenance, safety, and asset protection staff, while coordinating with Finance, HR, IT, mission leadership, and the Corporate Compliance Officer across LLGI locations. The Director develops risk and safety programs, oversees accessibility and emergency preparedness, leads asset protection and physical security, and manages facilities work, contractors, environmental practices, insurance information, and assigned claims. The role manages assigned budgets and staff, reports operational results to the COO, supports executive and Board reporting when requested, and travels regularly to LLGI locations. It may require responding to urgent safety, security, or facilities incidents, including occasional evening, weekend, or holiday availability. This position requires a bachelor’s degree in a relevant field or an equivalent combination of education and directly related experience; at least five years of progressively responsible relevant experience, including two years supervising staff or leading a multi-site program; and a valid driver’s license, acceptable driving record, and proof of insurance. CPR/First Aid certification is required or must be obtained within six months. Hazard-specific training, including HAZWOPER where applicable, must be completed and maintained before performing or supervising covered work.

Requirements

Bachelor’s degree in risk management, occupational safety, environmental health, business administration, or a related field, or an equivalent combination of education and directly related experience.
At least five years of progressively responsible experience in safety, risk management, asset protection, or related operations, including at least two years supervising staff or leading a multi-site program; leadership experience may be included within the five-year total.
Experience with incident investigation, corrective action, training, and operational risk assessment.
Completion and maintenance of hazard-specific training, including HAZWOPER where applicable to assigned duties, before performing or supervising covered work; training level, field experience, and refreshers must match duties and hazards.
Valid driver’s license, acceptable driving record, and proof of insurance consistent with LLGI’s authorized-driver requirements.
CPR/First Aid certification or ability to obtain certification within six months of employment.
Working knowledge of applicable workplace safety, environmental, accessibility, and CARF requirements, and ability to identify when specialized guidance is needed.
Ability to manage inspections, work orders, vendors, insurance claims, loss prevention controls, and confidential investigations.
Ability to analyze incident and loss data, prioritize risks, and translate technical requirements into understandable procedures and training.
Proficiency with Google Workspace and/or Microsoft Office, spreadsheets, incident reporting, security systems, and maintenance tracking tools.
Ability to maintain confidentiality of organizational, financial, participant, and employee information.
Sound judgment, integrity, professionalism, organizational, problem-solving, and collaboration skills.
Clear communication with diverse audiences and respectful treatment of individuals, including attention to dignity, privacy, and respect.
Ability to work independently, build effective teams, follow LLGI policies, and support diversity and inclusion.
Ability to move through worksites, observe conditions, communicate with staff, and use a computer and inspection or reporting tools; essential duties are performed with or without reasonable accommodation.

Nice To Haves

Experience coordinating facilities, insurance claims, and workers’ compensation.
Professional credentials such as Certified Safety Professional (CSP), Associate Safety Professional (ASP), Associate in Risk Management (ARM), or Certified Protection Professional (CPP).

Responsibilities

Develop and maintain an operational risk management plan and risk register; assess exposures, assign corrective actions, and report progress to the COO.
Lead safety inspections, hazard assessments, incident and near-miss reviews, and root-cause analysis; verify corrective actions are completed and effective.
Maintain applicable safety records, OSHA injury and illness logs, postings, and reporting; coordinate regulatory inspections and corrective responses.
Develop accessible safety training, orientation materials, and safe work procedures; support Safety Captains and leaders in applying consistent standards.
Coordinate forklift and lift training and operator evaluations through qualified trainers, ensuring staff receive training appropriate to their equipment and duties.
Chair the Accessibility Committee, maintain the accessibility plan, and coordinate removal of physical and operational barriers with HR and mission leaders.
Support applicable CARF safety and accessibility standards and program licensing requirements with mission leaders and the Corporate Compliance Officer.
Coordinate with HR on medical restrictions, accommodations, workers’ compensation, and safe return to work; HR retains employment decisions and accommodation administration.
Pause activities posing imminent safety risks when appropriate, secure the area, notify the COO and responsible leader, and coordinate safe resumption of work.
Lead the Asset Protection Manager and develop controls to prevent and detect theft, fraud, cash loss, merchandise loss, and property damage.
Review donation handling, merchandise movement, cash handling, access, and disposal practices with Operations and Finance; monitor loss trends and corrective action.
Conduct or coordinate authorized investigations, preserve evidence and confidential records, and involve HR, Finance, or the Corporate Compliance Officer as appropriate.
Manage physical security standards for cameras, alarms, keys, building access, and security vendors; partner with IT on security system technology.
Maintain emergency response and business continuity plans, conduct drills, and coordinate post-incident reviews; partner with HR on threats and workplace violence prevention.
Coordinate with law enforcement, emergency responders, and insurers within delegated authority; promptly escalate serious or sensitive concerns.
Supervise the Lead Maintenance Technician, Maintenance Technician, Safety Specialist, and Asset Protection Manager; set priorities, evaluate performance, and manage assigned budgets.
Manage work orders, preventive maintenance, inspections, repairs, and contractor performance across LLGI sites; coordinate with landlords and property managers.
Identify facility and equipment replacement needs; recommend capital priorities to the COO and CFO and track approved projects, costs, and completion.
Coordinate safe handling, storage, and disposal of hazardous or prohibited donations and waste; maintain assigned records and oversee qualified disposal providers.
Coordinate insurance renewal information and coverage reviews with the CFO and COO; maintain exposure information for facilities, vehicles, equipment, and operations.
Administer assigned auto, property, and general liability claims and lead workers’ compensation claims coordination with HR, insurers, and third-party administrators.
Track claims and loss trends; coordinate driver and fleet safety practices with Logistics.
Report safety, loss, claims, maintenance, training, and corrective-action results to the COO; support executive and Board reporting when requested.
Travel regularly to LLGI locations and respond to urgent safety, security, or facilities incidents as needed.
Use performance data and staff input to improve workflows, strengthen controls, and verify results; pursue professional development and build team capability.
Perform other duties as required or assigned.