Director of Revenue Operations

Deep End Talent Strategies

3d•$130,000 - $160,000•Remote

About The Position

Our client, Incisive, is growing again! Incisive is a fast-growing healthcare technology company that transforms how dental practices adopt and scale digital restorative workflows. Through our ecosystem, we remove financial and operational friction for dentists while aligning incentives across labs, distributors, and manufacturers. We are PE-backed by Lock 8 Partners, trusted by 600+ doctors nationwide, and growing rapidly with a 95%+ annual retention rate. As we scale, we’re investing heavily in the systems, automation, and operational infrastructure that power a modern go-to-market organization. We’re hiring a Director of Revenue Operations to build and scale the operational engine behind our go-to-market organization across Marketing, Sales, Customer Success, and Support. This is not a maintenance role. This is a builder role. You’ll own the systems, processes, reporting, and operational architecture that allow the company to scale efficiently without adding unnecessary complexity or losing visibility along the way. You’ll work cross-functionally across the full customer lifecycle, from lead management and pipeline forecasting through onboarding, customer health, retention, and support operations. The ideal candidate is highly systems-oriented, deeply operational, and comfortable moving between strategic planning and hands-on execution. You should be excited to build processes from scratch, improve them continuously, and use AI aggressively to increase leverage and execution speed. This role reports to the VP of Product and is fully remote within the United States.

Requirements

5+ years of experience in Revenue Operations, GTM Operations, or related operational leadership roles
Hands-on Salesforce experience including flows, validation rules, integrations, permissions, and automation
Robust experience supporting cross-functional go-to-market teams across Sales, Marketing, and Customer Success
Experience designing scalable operational processes in high-growth environments
Deep analytical and systems-thinking mindset with exceptional organizational skills
Comfortable operating in fast-moving environments where infrastructure is still being built
Highly self-directed with the ability to move between strategy and execution seamlessly
AI fluency and daily use of AI tools for operational leverage and workflow acceleration

Nice To Haves

Experience with Customer Success platforms such as Vitally or Planhat
Experience with support platforms such as Zendesk, Intercom, or similar tools
HubSpot administration and marketing automation experience
Experience in vertical SaaS, healthcare technology, or hardware-enabled SaaS environments
Salesforce Administrator certification

Responsibilities

Own Salesforce as the go-to-market system of record, including architecture, automation, permissions, integrations, and data integrity
Administer and optimize the broader GTM stack including HubSpot, Front, PandaDoc, Dialpad, and related integrations
Lead vendor evaluations, renewals, and stack rationalization decisions
Build scalable operational processes that support rapid company growth
Maintain visibility into roadmap priorities, operational initiatives, and system improvements
Design and operationalize customer lifecycle workflows across onboarding, deployment, Customer Success, and support
Build and implement customer health scoring frameworks and proactive risk workflows
Improve cross-functional handoffs to create a seamless customer experience
Develop segmentation and operational frameworks that align customer effort with account value and lifecycle stage
Establish pipeline hygiene standards, forecasting processes, and reporting cadences
Partner with Marketing on attribution, lead routing, and MQL-to-SQL workflows
Build operational frameworks that improve visibility, accountability, and conversion across the funnel
Build dashboards and reporting that drive executive decision-making across pipeline, retention, customer health, and revenue operations
Establish data governance, KPI ownership, and a single source of truth across go-to-market functions
Document SOPs, SLAs, and operational standards that scale with team growth
Eliminate manual work through automation and system design wherever possible
Use AI as a default operating tool for analysis, documentation, process design, data audits, workflow creation, and operational execution
Implement AI-driven workflows and automation across the go-to-market organization
Evaluate and operationalize emerging AI capabilities across the RevOps stack