Director of Revenue Operations

Cardiff

21h • Remote

About The Position

The Director of Revenue Operations serves as a strategic architect of organizational effectiveness, dedicated to the relentless pursuit of operational refinement, eliminating redundancies, dismantling bureaucratic friction, and integrating advanced technologies to catalyze scalability. This leadership position demands a high-ownership operator who actively rejects conventional complexity in favor of engineering lean, agile frameworks that empower high-performance teams. Impact in this capacity is defined by measurable acceleration in organizational throughput, significant resource optimization, and the seamless integration of modernized workflows that drive long-term institutional agility.
Within the initial 90-day window, the Director of RevOps will execute a comprehensive organizational audit, pinpoint the top five high-impact performance levers, and deliver a strategic roadmap defined by rigorous, quantifiable milestones. Long-term institutional success is characterized by significant resource optimization, accelerated cycle throughput, unwavering operational compliance, and an autonomous team culture capable of independent resolution.

Requirements

• Minimum of 7 years in progressive operations, featuring at least 3 years in a high-impact leadership capacity.
• Proven history of driving measurable organizational throughput, including significant cost optimization and cycle-time reduction.
• Direct experience architecting and deploying modernized operational tech stacks, including ERP, CRM, and advanced automation frameworks.
• Expert mastery of rigorous process refinement methodologies, specifically Lean, Six Sigma, or analogous efficiency frameworks.
• Advanced analytical capabilities with a dedicated focus on evidence-based decision-making and interpreting performance data under uncertainty.
• Radical directness in communication, capable of synthesizing intricate operational hurdles into high-impact strategic guidance for executive leadership.
• Highly organized and naturally proactive
• Thrive in fast-moving environments with evolving priorities
• Enjoy solving operational problems and improving systems
• Communicate clearly and follow through consistently
• Balance strategic thinking with a willingness to execute

Nice To Haves

• Demonstrated success navigating high-growth or transformative environments requiring the rapid orchestration of scalable infrastructure.
• Professional certification in Lean Six Sigma (Green or Black Belt) or a verifiable history of applying equivalent efficiency methodologies.
• Technical proficiency with intelligent automation platforms, process mining software, and AI-enhanced operational tools.
• Proven ability to architect or revitalize operations functions by recruiting, mentoring, and scaling elite organizational talent.

Responsibilities

• Execute comprehensive end-to-end audits of fundamental operational workflows to eliminate friction, redundancies, and performance bottlenecks.
• Engineer and deploy lean frameworks that minimize bureaucratic handoffs and approval layers while maintaining unwavering compliance.
• Cultivate a relentless continuous improvement culture by integrating measurement systems that ensure rapid problem resolution and sustainable results.
• Govern core operational KPIs and synthesize performance data into high-impact strategic priorities and executive-level guidance.
• Apply rigorous lean principles to dismantle non-value-adding activities across all support, fulfillment, and operational functions.
• Standardize scalable procedures through precise SOPs to institutionalize agility and reduce dependency on individual tribal knowledge.
• Challenge legacy complexity with a relentless bias toward subtraction, removing any step that fails to serve the customer or strategic mission.
• Collaborate with department leadership to refine cross-functional workflows and eliminate operational friction between specialized teams.
• Identify, evaluate, and spearhead the adoption of modernized operational tools designed to catalyze scalability and minimize manual labor.
• Architect automation for repetitive administrative cycles—including reporting and routing—leveraging AI, RPA, and advanced workflow technologies.
• Serve as the strategic product owner for the operational tech stack, driving the integration roadmap and ensuring high institutional adoption.
• Champion rigorous change management and accountability structures to ensure every technological rollout delivers measurable organizational value.
• Guide, mentor, and elevate a high-performance team of operations managers and analysts dedicated to operational excellence.
• Act as a strategic cross-functional architect, aligning Engineering, Finance, and business units around unified operational objectives.
• Advise executive leadership on operational strategy, resource optimization, and long-term capacity planning to support scaling efforts.
• Promote an autonomous culture of high ownership, radical directness, and evidence-based decision-making throughout the operations function.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement framework to ensure long-term financial security.
• Flexible Paid Time Off (PTO) and observed holidays to promote sustainable performance and balance.
• Remote-first flexibility complemented by strategic home office infrastructure support.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed