Director of Revenue Operations

Kontakt.io • New York, NY

2d • Hybrid

About The Position

Kontakt.io is seeking a Director of Revenue Operations to serve as the CRO’s right-hand person and the operational orchestrator of the company's go-to-market engine. This role goes beyond traditional Salesforce administration and focuses on translating strategy into operating rhythm, ensuring coordinated action across teams, and making the revenue organization more predictive, automated, and aligned. The Director will sit close to the CRO, work from the NYC office Monday through Thursday, and act as a force multiplier across the GTM leadership team. Key responsibilities include owning the forecast, running the revenue operating cadence, managing cross-functional execution, and building systems, automations, and AI-enabled workflows to enhance GTM efficiency and intelligence. This is an opportunity to grow into a true GTM Chief of Staff / Revenue Strategy & Operations leadership role.

Requirements

• 6+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, SaaS operations, consulting, or a related role.
• Strong understanding of B2B SaaS go-to-market motions, including pipeline generation, sales process, forecasting, marketing funnel, customer lifecycle, and revenue metrics.
• Experience working directly with senior revenue leaders or executive stakeholders.
• Strong Salesforce fluency, including pipeline reporting, opportunity process, dashboards, data integrity, and operational workflows.
• Proven track record in building AI tools for sales operations.
• Excellent analytical skills and the ability to turn data into decisions.
• Strong project-management and cross-functional orchestration skills.
• Ability to work from the NYC office Monday through Thursday.

Nice To Haves

• Prior Chief of Staff experience.
• Experience in a high-growth SaaS company.
• Experience supporting enterprise sales motions, healthcare sales, or complex B2B buying committees.
• Experience managing Marketing Operations, Sales Operations, or technical RevOps resources.
• Familiarity with AI tools, automation platforms, data workflows, or internal productivity tooling.
• Experience building executive operating cadences, forecast processes, QBRs, pipeline councils, or GTM leadership rhythms.
• Exposure to tools such as Salesforce, HubSpot/Marketo, Outreach/Salesloft, Gong, Clari, Tableau/Looker, Zapier/Make, Clay, OpenAI/ChatGPT, or similar platforms.

Responsibilities

• Serve as the CRO’s operational partner and right hand across the full go-to-market organization.
• Help run the GTM executive staff: agenda, priorities, follow-ups, accountability, decision tracking, and operating cadence.
• Translate executive priorities into coordinated action across Sales, SDR, Marketing, Pre-Sales, Customer Success, Product, and Finance.
• Identify where GTM execution is stuck, misaligned, delayed, or under-instrumented, then drive resolution.
• Create clarity across teams by making priorities, ownership, timelines, risks, and dependencies explicit.
• Own the forecast process to the CRO, including the operating truth, inspection process, and forecast integrity.
• Build and maintain the revenue inspection cadence across pipeline generation, pipeline progression, deal health, stage conversion, seller execution, customer expansion, and renewal risk.
• Surface early warning signals and opportunities before they become surprises.
• Partner with Sales leadership to improve forecast discipline, pipeline quality, CRM hygiene, and deal inspection.
• Turn revenue data into decisions, not just dashboards.
• Build a RevOps function that continuously collects signals from various systems and converts them into timely GTM actions.
• Ensure that insight reaches the right team at the right time, making the GTM organization more proactive.
• Lead a RevOps team that includes Marketing Operations and a dedicated developer/engineer within Sales.
• Partner with the developer to build automations, internal AI agents, data workflows, services, and productivity tools.
• Identify repeatable workflows across GTM teams that can be automated or augmented with AI.
• Help design the future of AI-enabled revenue operations at Kontakt.io.
• Own Salesforce and the broader revenue technology stack, ensuring it remains clean, reliable, useful, and aligned with business operations.
• Maintain core RevOps infrastructure across lead routing, attribution, pipeline stages, opportunity process, reporting, dashboards, sales productivity tools, and integrations.
• Partner with Marketing Operations on campaign operations, funnel measurement, attribution, and lifecycle reporting.
• Manage two direct reports: Marketing Operations and a Sales-side Developer/Engineer.
• Set clear priorities, operating cadence, and success metrics for the RevOps team.
• Build a culture of responsiveness, business curiosity, technical creativity, and executive-level ownership.
• Help the team evolve from service-desk support to strategic GTM enablement.

Benefits

• Equity in a high-growth company scaling toward $400M+ ARR and backed by leading investors
• Full health, dental, and vision coverage
• 401k
• Paid time off
• Paid parental leave
• All the tools you need to do your best work

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed