Director of Revenue Operations

ALKU • Andover, MA

8h • $140,000 - $160,000 • Hybrid

About The Position

The Director of Revenue Operations leads end-to-end billing, purchase order (PO) management, accounts receivable, collections, and cash application, partnering closely with Finance, Accounting, Revenue, and external vendors to optimize working capital, reduce Days Sales Outstanding (DSO), and ensure accurate, timely, and compliant revenue and general ledger processes.
This role also serves as a change agent for business transformation, leading process redesign and system modernization across order-to-cash while safeguarding the integrity of customer and revenue master data.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience)
• 8–10+ years of progressive experience in Revenue Operations, Accounts Receivable, or Collections
• 3+ years of people leadership experience, including managing managers and/or large teams
• Solid understanding of financial and general ledger (GL) accounting principles, including journal entries, account reconciliations, and the month-end close process
• Strong understanding of corporate financial statements, cash flow, and revenue processes, including revenue recognition concepts
• Proven ability to drive measurable improvements in cash collections, DSO, and operational efficiency
• Demonstrated strengths in data-driven decision making, process improvement, and change management
• Strong customer-centric mindset with the ability to partner cross-functionally, including with Accounting/GL teams
• Demonstrated experience leading business transformation or large-scale process redesign within order-to-cash or revenue operations environments

Nice To Haves

• CPA (Certified Public Accountant) preferred
• Strong ERP and revenue systems experience
• Advanced Excel and data analysis skills
• Experience scaling revenue operations in a high-growth or complex billing environment
• Experience owning revenue assurance and customer/corporate master data governance functions
• Experience operating across multiple business units or geographies within a single revenue cycle function

Responsibilities

• Lead end-to-end billing, client PO management, accounts receivable, collections, and cash application, including invoicing, payment posting, unapplied cash resolution, and aged AR management
• Own performance against key metrics, including cash collections, DSO, unapplied cash, and speed-to-invoice, ensuring predictable cash flow and strong working capital performance
• Ensure revenue, AR, and unbilled balances are properly reflected in the sub-ledger
• Partner with Finance, Accounting, and Compliance to strengthen internal controls, mitigate revenue and credit risk, and support audit readiness, including providing support for internal and external audits of revenue and AR balances
• Develop, maintain, and enhance analytics and reporting to identify trends, risks, and opportunities for improvement
• Identify and implement systems and process enhancements to improve efficiency, scalability, and data integrity
• Lead business transformation initiatives to standardize and modernize order-to-cash processes, including ERP and billing system implementations
• Own governance of customer and revenue-related master data to ensure billing accuracy and downstream reporting integrity
• Establish revenue assurance controls to identify and remediate billing errors, leakage, or compliance gaps before they impact the P&L
• Build, lead, and develop a high-performing Revenue Operations team, including hiring, performance management, coaching, and succession planning
• Establish and track KPIs and operational dashboards to measure productivity, quality, cash performance, and process efficiency
• Drive continuous improvement initiatives using data, automation, and best practices to support business growth and customer experience

Benefits

• Comprehensive onboarding and training from day one
• Dedicated mentorship and coaching
• Clear career progression and opportunities for internal advancement
• Direct partnership with Finance, Accounting, and Revenue leadership, with exposure to business transformation and system modernization initiatives across the organization
• Medical, dental, and vision
• Life and disability insurance
• Competitive 401(k) match
• Equity plan
• PTO package, plus birthdays off and volunteer time off
• Paid holidays
• Student Loan Reimbursement after one year as a full-time employee
• Childcare reimbursement
• Fitness reimbursement
• A variety of Employee Resource Groups (ERGs)

What This Job Offers

• Job Type: Full-time
• Career Level: Director