Director of Revenue Operations

Claritas Rx•South San Francisco, CA

57d•$180,000 - $200,000•Hybrid

About The Position

Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. The Director of Revenue Operations will be responsible for building and overseeing the systems, processes, and insights that drive revenue growth at Claritas Rx. This role will bridge Sales, Marketing, Customer Success, Finance, and Legal, driving transparency and efficiency across the customer lifecycle. In addition to shaping revenue operations strategy, this leader will have accountability for Contract Operations, specifically improving the customer contracting process to reduce friction, accelerate time-to-close, and strengthen compliance. An ideal candidate is a strategic thinker and hands-on operator who excels at identifying opportunities for improvement, designing and implementing cross-functional policy and process changes, and leveraging technology (HubSpot, Quickbase, AI contracting tools) to scale growth. This role is San Francisco based - this will be a hybrid model with 1-2 days a week in our South San Francisco office.

Requirements

8+ years of experience in Revenue Operations, Business Operations, or Sales Operations, with exposure to Legal Operations or customer contracting in SaaS or other technology companies.
Proven track record of leading Revenue Operations transformation, process optimization, and system implementation at scale. Strong ability to identify business challenges, design creative solutions, and drive enterprise-wide adoption.
Hands-on expertise with HubSpot CRM & Marketing Hub (advanced workflows, reporting, pipeline management, lead scoring).
Proficiency with Quickbase (database design, workflow automation, reporting, integrations.)
Demonstrated experience driving improvements in contracting processes, including implementation and oversight of AI contacting tools, cross-functional policy and workflow design.
Exceptional leadership, communication, and stakeholder management skills.
Required: Bachelor's degree in Business Administration, Finance, Accounting, Economics or a related field

Nice To Haves

Experience in high-growth, cross-functional environments; startup or life sciences sector experience strongly preferred.

Responsibilities

Develop and execute a cohesive revenue operations strategy aligned with company growth goals.
Own implementation, integration, and optimization of HubSpot (CRM, Marketing Automation, Sales Enablement) and Quickbase (workflow automation, data management, reporting).
Define, document, and improve sales, pipeline management, marketing, and customer success workflow automation, data management, reporting.
Ensure clean data governance, system integrations, and accurate reporting across platforms.
Partner with leadership to set revenue targets, pipeline metrics, and performance dashboards.
Build and maintain revenue dashboards and reporting for leadership, with visibility into pipeline health, forecasting accuracy, sales productivity, and customer metrics.
Build and oversee a customer contract database to enable clear understanding of both basic agreement terms and significant negotiated exceptions to our standard terms and conditions.
Oversee and continually improve the customer contracting process, working closely with Legal, Finance, Customer Success, Sales, and Marketing to align contracting with revenue forecasts and customer lifecycle management and reporting visibility.
Identify bottlenecks, risks, and inefficiencies in contracting workflows; design and implement new processes and policies to improve velocity, compliance, and customer experience.
Develop standardized templates, approval workflows, and contract tracking mechanisms to ensure accuracy, compliance, and timely execution.
Partner with senior leadership to ensure contracting policies support strategic business objectives while maintaining scalability and compliance.
Foster strong alignment across Marketing, Sales, Finance, Customer Success, and Legal to streamline policies and processes that impact the full GTM and customer contracting cycle.
Translate operational insights into strategic recommendations for GTM strategies, pipeline management, territory planning, compensation design, and renewal/expansion initiatives.