Director, Revenue Operations

Constant Contact • Waltham, MA

6h • $132,000 - $165,000 • Hybrid

About The Position

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We are seeking an experienced Director, Revenue Operations to lead and optimize our end-to-end revenue engine across two distinct sales organizations—one transactional, the other high-velocity—as well as our Customer Success organization. This leader will be responsible for developing scalable processes, operational rigor, and data-driven insights that support predictable revenue growth and best-in-class customer retention. Reporting to the VP, Commercial Operations, this role partners closely with leaders across Sales, Customer Success, Marketing, Finance, and Product. The ideal candidate is a strategic operator and senior thought partner with the ability to design frameworks, lead complex cross-functional initiatives, and streamline execution across the revenue lifecycle. This leader must thrive in a dynamic environment and balance the needs of two different sales motions while elevating customer lifecycle performance at scale.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related field preferred
• 8-10 years of experience in Revenue Operations, Sales Operations, Business Operations, or related GTM leadership roles.
• 5+ years of leadership experience, with a strong preference for SaaS or high-growth technology environments.
• Demonstrated success supporting multiple sales motions, including SMB-focused transactional and high-velocity SaaS models.
• Deep expertise in Salesforce (administrator-level familiarity required; architecture or configuration experience preferred).
• Strong analytical and problem-solving skills, with proficiency in data visualization and reporting tools.
• Proven ability to build and optimize processes in fast-paced, high-growth environments.
• Experience supporting or operating within Customer Success organizations.
• Exceptional communication, stakeholder management, and change management skills.
• Demonstrated ability to lead, mentor, and develop operational teams

Responsibilities

• Collaborate with Sales and Customer Success leadership to strategize and implement initiatives that boost revenue and enhance customer retention.
• Align revenue objectives, key performance indicators (KPIs), and operational goals with executive leadership, ensuring accountability and measurable outcomes.
• Leverage data-driven insights to pinpoint opportunities for growth, mitigate risk, and resolve revenue-related issues.
• Design, implement, and refine sales processes across transactional and high-velocity workflows to maximize efficiency, conversion rates, and productivity.
• Own and optimize Salesforce architecture, workflows, reporting, and integrations to ensure data integrity and operational scalability.
• Oversee revenue operations, including pipeline management, forecasting, and reporting.
• Ensure seamless cross-functional collaboration to create a unified revenue approach.
• Partner with Revenue Enablement to ensure teams have the necessary training, tools, and playbooks to operate at peak performance.
• Develop operational processes to support onboarding, adoption, expansion, and retention across the customer base.
• Build frameworks for customer health scoring, engagement tracking, churn forecasting, and renewal management.
• Provide CSM leadership with executive-ready analytics and insights to improve NRR, GRR, and customer satisfaction metrics.
• Establish and maintain a unified analytics infrastructure for leadership and frontline managers, translating performance data into actionable insights to identify growth opportunities, operational gaps, and risks.
• Guarantee accuracy in reporting and forecasting across the revenue funnel.
• Create dashboards and key performance indicators (KPIs) that track full-funnel revenue performance, spanning from initial lead generation through customer renewal.
• Own and manage the technology stack for the Go-to-Market (GTM) teams, including primary responsibility for Salesforce, as well as supporting applications like Calendly, Gong, ZoomInfo, Customer success platforms, and sales engagement tools.
• Drive continuous improvement in operational leverage, accuracy, and automation by evaluating, implementing, and integrating new technologies.
• Ensure the effective integration of all sales tools to streamline business processes and maximize team productivity.
• Build, mentor, and scale a high-performing Revenue Operations team, including leadership development, organizational design, and succession planning.
• Provide guidance on best practices, processes, and tools to ensure the team consistently delivers operational excellence and supports evolving business needs
• Lead and influence senior leaders across Sales, Customer Success, Marketing, Finance, and Product to drive alignment, decision-making, and execution across the revenue lifecycle.
• Partner closely with Finance to align reporting, forecasting, and planning methodologies.
• Collaborate with Marketing to ensure alignment across demand generation, lead routing, and attribution.
• Drive cross-functional alignment across the entire revenue lifecycle to support customer acquisition, retention, and expansion.
• Act as a trusted advisor to executives by delivering clear data-backed recommendations and operational insights.

Benefits

• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees