Director of Revenue Cycle Management

ExtensisHR • Lynbrook, NY

14h

About The Position

Curect Neuropsychology is pioneering the integration of scientific data and cognitive diagnosis with mental health treatment, ensuring optimal outcomes while actively removing the accessibility barriers that so often limit specialized care. Through data-driven neuropsychological testing, our diagnostic insights guide behavioral health treatment—making care targeted, informed, and deeply rooted in a comprehensive understanding of each person’s cognitive, social, and emotional needs. We invite you to join us as we shape a more responsive and impactful future for mental health—one where early detection and accurate, diagnostically driven treatment are empowering stronger, healthier communities. We have an exciting opportunity to join our healthcare administration team as Director of Revenue Cycle Management. In this senior leadership role, you will oversee end-to-end revenue cycle management, billing operations, eligibility verification, payer relations, and compliance across our multi-state mental health and neuropsychology practices. The Director of Revenue Cycle Management is expected to independently lead the revenue cycle department, proactively optimize systems and processes, resolve complex issues, drive reimbursement improvements, and ensure full regulatory compliance. This position includes related leadership in team development, process standardization, and cross-functional collaboration with clinical, HR, and executive teams. Success in this role requires demonstrated mastery of Excel as a power user for complex data analysis, reporting, and process optimization, along with deep expertise in healthcare billing platforms, payer portals, and a technology-forward mindset for scaling operations in a growing behavioral health organization. Knowledge of AI applications in healthcare billing or revenue cycle management is highly preferred.

Requirements

• Bachelor’s degree in Accounting, Business, Healthcare Administration, Finance, or related field (Master’s degree preferred).
• 7+ years of progressive experience in healthcare billing and revenue cycle management, including at least 3–5 years in a supervisory or director-level role (behavioral health or multi-state experience strongly preferred).
• Demonstrated mastery of Excel, including advanced formulas, pivot tables, data modeling, dashboards, and automation.
• Deep expertise with commercial plans, Medicare, managed care, and behavioral health billing requirements.
• Proven experience with EMR/EHR and billing platforms (e.g., TherapyNotes or enterprise systems), payer portals, and CAQH.
• Strong leadership, communication, analytical, problem-solving, and project management skills.
• Ability to work independently, manage multiple priorities, and support operations across multiple clinic sites and states.
• Exceptional attention to detail, compliance orientation, and commitment to ethical revenue cycle practices.

Nice To Haves

• Knowledge of AI applications in healthcare billing or revenue cycle management is highly preferred.
• Knowledge of AI applications in healthcare billing or revenue cycle management a plus.

Responsibilities

• Oversee all insurance billing, eligibility, and revenue cycle functions across multi-state locations.
• Direct daily billing workflows to ensure timely and accurate claim submission, follow-up, and payment posting.
• Monitor and optimize key performance indicators (e.g., days in A/R, denial rates, clean claim rates, and collection ratios) through advanced Excel analytics and modeling.
• Conduct regular audits to maintain billing accuracy, CPT/ICD coding compliance, and documentation standards.
• Develop, implement, and maintain standard operating procedures for billing, eligibility, denial management, and appeals.
• Supervise the eligibility team in performing daily insurance verifications for new and returning clients.
• Oversee coordination with clinical teams to obtain necessary authorizations, referrals, and supporting documentation.
• Monitor team performance and proactively manage eligibility changes, resolve complex issues such as lapses, denials, and coverage gaps, and ensure timely communication of updates.
• Serve as the primary escalation point for billing-related disputes involving clients, staff, and insurance carriers.
• Cultivate and maintain strong relationships with payer representatives; lead contract negotiations, fee schedule reviews, and payer network expansions.
• Manage appeals and resolutions to maximize reimbursement and reduce revenue leakage.
• Attend payer meetings and remain current on policy changes affecting behavioral health billing.
• Lead, train, mentor, and performance-manage the revenue cycle team in support of multi-site operations.
• Ensure clinical and administrative staff compliance with insurance, billing, and documentation requirements.
• Provide strategic guidance to senior leadership on process improvements, technology enhancements, and revenue optimization initiatives.
• Maintain full compliance with HIPAA, payer-specific regulations, and all applicable federal and state requirements.
• Keep executive leadership informed of regulatory and payer policy developments.
• Oversee CAQH profiles, payer portals, roster management, and provider data integrity.
• Leverage advanced AI and Excel capabilities to develop and maintain sophisticated tracking systems, dashboards, and analytical reports.

Benefits

• Competitive base salary of $105,000 – $145,000 based on experience and qualifications
• Performance-based incentives: Up to 10% annual bonus opportunity tied to key performance metrics such as clean claim rate >95%, A/R <45 days, successful payer contract expansions, denial rate reductions, and overall revenue cycle improvements.
• Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) for full-time employees
• Generous paid time off, including vacation, sick leave, and most federal holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior