Director of Retail Operations

Rochester Institute of Technology•Rochester, NY

19h•Onsite

About The Position

The Director of Retail Operations at the university is responsible for strategic leadership and management of various campus retail enterprises, including Campus Store, Fan Shop, Shop One, and HUB Express. The role involves setting strategic direction, overseeing financial performance, and managing retail staff while aligning strategies with university-wide initiatives. The Director ensures a seamless retail experience across physical spaces and digital platforms, prioritizing operational excellence and customer engagement with the university's brand.

Requirements

Bachelor's degree in related field
12 years of relevant experience
5 years of supervisory experience
Equivalent combination of experience and education may be considered
Candidates must be eligible to work in the United States.

Nice To Haves

Experience in higher education, branded merchandise, consignment, and understanding student development principles.

Responsibilities

Serves as a member of the department’s leadership team with oversight of personnel, budget, and customer service
Oversees management staff and communicates expectations for unit-level performance, training and development, and compliance with relevant policies, procedures and regulations
Establishes convenience store standards for merchandising, product sales mix, pricing, and inventory maintenance
Serves as a member of the construction and design team, contributing to the planning and placement of new dining units as well as remodeling projects
Liaisons with the vending contractor and makes necessary adjustments to product mix, cost, and machine placement as needed to optimize profit return to the university
Prepares annual budgets for operations including staffing, price modifications, and capital expenditures
Provide executive leadership, develop and implement retail strategies, and align initiatives with campus priorities.
Lead end-to-end retail experience design, set service standards, and collaborate to enhance customer experience.
Oversee retail units' operations, establish standards, support managers, collaborate on events, and manage vendor relationships.
Strategically manage e-commerce platforms, advance omni-channel strategies, and guide technology use.
Oversee financial planning, revenue, expenses, and vendor contracts, ensuring compliance with policies.
Engage with multiple stakeholders to fulfill institutional retail needs and projects.
Supervise and develop retail managers, supporting student learning and promoting inclusive culture.
Other duties as assigned