Director of Retail

Compass Canada•Caledon, ON

41d•Hybrid

About The Position

The Director of Retail Operations develops and reviews standard operating procedures; policies and operational guidelines to ensure customer satisfaction and employee productivity across the seasonally activated market, and complete management of training/development and education of retail staff in all retail locations. Core responsibilities revolve around the operational leadership for RBC Canadian Open, and the CPKC Women's Open, and oversight of the totality of revenue generating opportunities, including e-commerce, for our Golf Canada partnership. This individual will exercise significant authority over inventory management to ensure proper distribution levels and the satisfaction of monthly sales objectives for all company retail locations.

Requirements

Minimum of 2 years of Store Director or GM level retail management experience OR 2 years of Multi Unit Management Experience
Minimum 5 years’ experience in retail, hospitality, or related field
3 Years of Inventory and P&L management experience required
Able to communicate effectively with internal teams, clients, and guests
Able to keep clients abreast of all retail related initiatives/concerns
English reading, writing, math, and computer skills required
Experience with hard and soft lines of merchandise

Nice To Haves

Bachelor’s Degree preferred
E-commerce experience in preferred but not required
Buying experience is preferred but not required

Responsibilities

Drive financial profitability through department reporting, yearly budgeting, as well as monitoring daily spends
Oversee purchasing of merchandise for retail operation with attention to product mix, responsible inventory levels, and turnover
Build and maintain strong relationships with Golf Canada, vendors, partners, colleagues, and guests. Be receptive to feedback and coaching from different outlets
Able to create and execute marketing initiative and directives in-venue, e-commerce, and within the market. Direct team to plan and execute off-site events or incremental locations
Oversee and uphold visual presentation standards at all locations
Review business with retail leadership consistently and discuss action plans to drive results. Establish a plan for reversing negative sales trends. Understand and create awareness for the factors that impact sales volume
Oversee P&L’s, approve all expenses, and hold team accountable to Variable Labor and end of Month COS
Work with client on approvals for high-level expenditures surrounding CapEx
Conduct regular meetings with Management and Golf Canada to ensure communication is shared throughout the team at all levels
Drive e-commerce sales, marketing, inventory availability, creative, analytics, and customer service. Remain flexible on current trends and creativity to adjust plans in a moment’s notice
Plan and execute client store specific events based on the promotional calendar to drive business
Recruit, hire, train, and teach direct management reports as well as hourly associates. Construct a strong team based on personal strengths and abilities while keeping everyone accountable for job responsibilities and roles
Hold strong attention to detail, ability to problem solve, openness to collaborate and communicate, build positive culture, as well as a driven attitude to as aspects of the position
Implement, execute and follow up on operational and safety policies & procedures