Director of Retail Operations - Hybrid - Paramus, NJ or Houston, TX Office

Longbridge Financial • Paramus, NJ

12d • Hybrid

About The Position

The Director of Operations is responsible for managing the daily functions, strategy, and performance of the organization while improving efficiency, productivity, and scalability. This role is a hands-on people leader who fosters a high-performance culture through active coaching, mentoring, and development of managers and their teams, while also serving as a strategic thought partner in leveraging technology and automation to drive operational excellence.

Requirements

• Working in office locations, either in Houston, Texas or Paramus, New Jersey are highly preferred
• Prior experience in hiring, developing and managing employees in person or remotely is essential for the success of this role
• Five years or more of experience in mortgage operations, demonstrating a solid understanding and proven track record of mortgage lending and the management of mortgage operations
• Working closely with various departments within Longbridge, as well as external partners /vendors
• Strong proficiency in PC applications, including Word, Excel, PowerPoint and MS Outlook, is essential
• Produce, read, analyze, and interpret a variety of procedures, manuals, policies, and regulations to ensure compliance and operational efficiency
• Experience with AI applications, particularly in assisting with the development and implementation of process automation
• Above average oral and written communication skills are crucial for success in this role, alongside strong customer service and analytical skills
• The ideal candidate is a person who not only excels in their current tasks but is also a forward thinker, always seeking ways to improve and innovate within the team

Nice To Haves

• Operations experience working with Independent Mortgage Bankers (IMBs) is preferred

Responsibilities

• Develop and implement strategic operational planning that drives company goals for performance, profitability and growth
• Develop procedures and policies to maximize effectiveness and compliance across all teams within the channel
• Manage pipelines, analyze reporting to track performance against Key Performance Indicators (KPIs) goals to the team and senior leadership, ability to generate monthly forecasts
• Strategically evaluate and leverage technology, automation, and AI-enabled tools to improve efficiency, scalability, quality, and cost effectiveness across operations
• Recruit, train, and mentor managers and supervisors to foster high-performing teams and building leadership capabilities for succession readiness
• Ensure all teams comply with FHA & Proprietary (Investor) regulations, company policies, and audit procedures
• Conduct regular meetings to assess performance and maintain consistency in company standards
• Establish and sustain a culture of compliance, managing risks appropriately, including but not limited to Fair Lending, HMDA, RESPA, and CFPB considerations

Benefits

• Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed