Director of Retail & Commercial Banking

The FNB Community Bank•Vandalia, IL

4h•$90,000 - $120,000•Onsite

About The Position

The Director of Retail and Commercial Banking will provide leadership to our retail and commercial banking teams and will be responsible for superior customer experience as well as promoting a service culture through coaching, guidance, and staff motivation for each of our retail and commercial banking locations. Achieves individual and banking center goals through new business development, referral retention, and expansion of account relationships. In collaboration with the COO and senior management, this individual would share in meeting banking center profitability targets.

Requirements

Bachelor’s degree in business, finance, or related field
Minimum of 8-10 years of banking experience
5-10 years of leadership experience
Courtesy, tact, and diplomacy are essential elements of the job.
Excellent leadership, analytical, and strategic thinking skills are a must.
Creativity, innovation, and being open to new and better ways of doing things is essential.
Strong verbal and written communication skills.
Personal Computer proficiency - including Microsoft and Windows applications. Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to read, analyze, and interpret business and professional documents.
Proficient in writing reports, business correspondence, and procedure manuals.
Capable of effectively presenting information to various stakeholders.
Work with mathematical concepts such as probability, statistical inference, and geometry.
Apply mathematical concepts to practical situations using fractions, percentages, ratios, and proportions.
Solve practical problems with limited standardization.
Interpret various forms of instructions, whether written, oral, or diagrammatic.
Operate office equipment including telephones, copiers, fax machines, PCs, and printers.
Advanced proficiency in computer applications is required.

Responsibilities

Responsible for the management of the banking center teams including service, sales, and operations
Ensures training and development of retail and commercial banking staff occurs on bank values, operational processes, policies, and procedures
Creates a positive working environment that facilitates exceptional service, expanding profitable customer relationships and employee engagement
Support an environment that promotes providing a level of care that makes customers feel welcomed, significant, and engaged
Engages banking center team to take ownership of achieving personal and banking goals
Manages difficult or emotional customers
Leads all aspects of retail sales and service within the banking centers
Accountable for the attainment of banking center sales, service, and financial goals
Review products/services for relevancy, cost and pricing
Review new products/services for suitability with customer needs or desires
Facilitate regular team meetings focused on sales, service, and product training
Perform regular coaching sessions in sales, referrals, customer service, and teamwork
Provide reward and recognition as appropriate
Maintains security procedures to protect the team and banking centers against robbery and other criminal acts
Ensures audit controls are followed to protect the bank from unnecessary risk and exposure
Support compliance with regulatory laws and guidelines such as OFAC, Bank Secrecy Act/Anti-Money Laundering Act, USA Patriot Act, Regulation CC and Regulation E
Serves as a communication link between all departments and Leadership to ensure the Banking Center Teams are informed and understand directives, bank financial performance, initiatives, and other pertinent information
Educates banking center teams about products and services offered through other lines of business
Focus on enhancing customer relationships through referrals
Collaborates with other internal business partners to provide comprehensive solutions to customer’s financial needs
Maintains a consistent calling effort, achieving established goals for quantity and quality of calls
Participates in community organizations and activities to enhance the bank’s image and develop additional business and referral sources
Supervises the accumulation of accurate reporting of financial, performance, and regulatory data, ensuring timely delivery
Assist the CFO in establishing and maintaining proper expense controls to stay within budget and explain any significant variances
Conducts annual employee performance reviews creating accountability through performance measurement against objectives, using the review process to build motivation and commitment
Prioritizes and plans work activities for self and banking centers
Adheres to all department and company policies and procedures and follows applicable banking regulations
Performs additional duties as assigned or required