Director of Retail Banking

OMB Bank • Springfield, MO

1h • Hybrid

About The Position

The Director of Retail Banking oversees the administration and efficiency of all retail functions in accordance with bank objectives including operations, customer service, security, and safety. This role fosters a high-performing team and customer experience while promoting a sales & service culture through coaching, guidance, and motivation. The Director is responsible for building and strengthening customer relationships to achieve sales goals, referrals and account retention.

Additionally, the Director of Retail Banking leads the evaluation, implementation, and ongoing management of retail banking products, services, and technologies to support organizational growth and improve customer experience. This includes developing and maintaining operational procedures, collaborating with internal departments, and managing relationships with third-party vendors to ensure successful execution of retail initiatives.

The Director ensures compliance with Bank policies and procedures, as well as all applicable state and federal banking regulations. This position oversees risk management, operational controls, security protocols, and regulatory compliance efforts while supporting the Bank's commitment to serving customers, developing employees, and achieving long-term success.

OMB Bank is a quickly growing, fast-paced $2.2 billion financial institution. The ideal candidate would have experience working for institutions of equal or greater size and be able to adapt quickly as new projects are presented, while maintaining existing compliance program.

Requirements

• Bachelor’s Degree or three years of related experience
• Mastered experience, knowledge and training in progressively responsible branch management and supervisory activities
• Advanced sales and marketing experience.
• Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority.
• Effective time management skills (capable of managing and prioritizing multiple tasks)
• Remain professional, composed, and assertive, including high pressure situations; display a sense of urgency as needed to ensure requests are completed within expected time frames/service level agreement
• Demonstrated self-motivation; productive, efficient, organized, accurate work output with no supervision while working independently and within a team environment
• Excellent verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence, and procedures, speak clearly to customers and employees
• Ability to apply strategic planning, activity coordination, and problem-solving techniques to complex issues of multiple facets and variables in non-standardized situations.
• Excellent customer service and communication skills
• Strong leadership and team management skills
• Strong mathematical, problem-solving and computer skills
• Excellent attention to detail and organization skills
• Ability to apply and enforce regulatory standards for ethical behavior, confidentiality, and information security
• Ability to maintain productivity standards while working independently, with minimal supervision
• Intermediate to advanced knowledge and experience with Microsoft Office, Excel, Adobe, and similar software

Nice To Haves

• Experience working for institutions of equal or greater size ($2.2 billion financial institution)
• Ability to adapt quickly as new projects are presented, while maintaining existing compliance program.

Responsibilities

• Oversees the administration and efficiency of all retail functions in accordance with bank objectives including operations, customer service, security, and safety.
• Fosters a high-performing team and customer experience while promoting a sales & service culture through coaching, guidance, and motivation.
• Builds and strengthens customer relationships to achieve sales goals, referrals and account retention.
• Leads the evaluation, implementation, and ongoing management of retail banking products, services, and technologies to support organizational growth and improve customer experience.
• Develops and maintains operational procedures.
• Collaborates with internal departments.
• Manages relationships with third-party vendors to ensure successful execution of retail initiatives.
• Ensures compliance with Bank policies and procedures, as well as all applicable state and federal banking regulations.
• Oversees risk management, operational controls, security protocols, and regulatory compliance efforts.
• Supports the Bank's commitment to serving customers, developing employees, and achieving long-term success.

Benefits

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: Vacation, Military, Bereavement, and Jury Duty
• Cost friendly insurance: medical, dental, vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Discounted financial service fees on select OMB products and services
• Plus more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager