Director of Residential & Supportive Housing

COMPREHENSIVE HEALTHCARE•Yakima, WA

20h•$105,186 - $157,778•Onsite

About The Position

The primary position purpose is to provide operational leadership for the organization’s residential treatment and supportive housing portfolios, shaping a high-performing system of care that is safe, outcomes-driven, and fully integrated within the 24/7 behavioral health continuum. This role is central to optimizing patient flow, reducing barriers to care, and positioning the organization as a regional leader in residential behavioral health services. The Director of Residential and Supportive Housing is a leader who will shape the future of 24/7 residential care and community-based supportive housing for individuals with complex behavioral health needs. This role carries accountability across a portfolio of residential programs and housing initiatives, with a focus on elevating quality, driving innovation, and building residential and supportive housing care models. The Director will develop housing solutions that reduce recidivism, advance health equity, and meaningfully improve quality of life for the populations we serve. By embedding social determinants of health into program design and championing a recovery-oriented culture, this Director will directly influence system outcomes.

Requirements

Innovative thinker with a passion for the patient experience and integrated care values.
Demonstrated skills in data analytics, electronic health records (EHR) platforms, performance measurement, and business intelligence.
Deep knowledge of the "Housing First" and other models of care and the nuances of managing behavioral health residents in a residential setting.
Strong understanding of SMI (Serious Mental Illness) and SUD (Substance Use Disorder) recovery trajectories.
Ability to lead teams through complex behavioral crises and environmental safety concerns common in residential care and mitigate risks.
Proficiency in managing complex government-funded housing contracts.
Strong leadership, communication, and project management skills, with the ability to translate complex data into clear, actionable steps for teams.
Familiarity with behavioral health operations, state and federal regulatory environments (e.g., HIPAA, Joint Commission, CCHBC), and person-centered service philosophy.
Ability to execute change management strategies across teams and locations.
Primarily operates in a professional office and/or clinical environment
May require extended periods of sitting, standing, and computer use
Ability to travel between sites and attend meetings across locations as needed
Occasional lifting of up to 15 pounds (e.g., files, materials)
Ability to analyze complex data, interpret trends, and make strategic decisions
Ability to manage multiple priorities in a fast-paced, evolving environment
High level of attention to detail and accuracy
Ability to exercise sound judgment in sensitive and high-risk situations
Ability to work effectively in a behavioral health environment, including exposure to individuals experiencing emotional or behavioral crises
Ability to maintain professionalism, composure, and sound decision-making in high-pressure situations
Strong interpersonal skills to navigate complex employee, patient, and stakeholder interactions
Ability to effectively communicate verbally and in writing with diverse audiences, including staff, patients, community partners, and executive leadership
Bachelor’s degree in Business Administration, Healthcare Administration, Social Work or related field preferred
Minimum of (5) years of leadership or supervisory experience
Least (3) years in a senior leadership role, preferably within a large behavioral health or outpatient system
Valid driver’s license and ability to travel between agency locations

Responsibilities

Oversee the daily operations of residential treatment facilities (Level I, II, or III), ensuring adequate staffing, therapeutic programming, and facility maintenance.
Direct the development and management of permanent supportive housing (PSH) and transitional housing programs, including liaison work with housing authorities and landlords.
Implement best known practices (e.g., Housing First, Trauma-Informed Care, Milieu Therapy) across all housing sites to ensure a consistent standard of care.
Coordinate closely with the EVP to facilitate smooth transitions from acute/inpatient units into residential settings, preventing bottlenecks in the care continuum.
Monitor incident reports, health and safety protocols, and medication management processes within residential settings to mitigate organizational risk.
Participates in implementing the organization’s strategic plan, developing and executing strategies that align with the organization’s vision, mission, and business objectives.
Oversee the use of dashboards and reports to track clinical KPIs, treatment effectiveness, and patient insights.
Recruit, develop, and inspire high-performing, interdisciplinary clinical and administrative teams.
Foster an agile, innovative, and continuous-improvement mindset.
Collaborate with senior leadership, IT, Compliance, Finance, and Clinical Operations to align Residential and Supportive Housing efforts with organizational priorities and regulatory requirements.
Provide input and manage program-specific budgets, ensuring cost-effective resource utilization and maximizing reimbursement (Medicaid, Room & Board, etc.).
Oversee compliance and reporting for federal (HUD, SAMHSA), state, and local housing grants and contracts.
Represent the organization at local continuum of care meetings, housing task forces, and behavioral health planning councils.
Develop partnerships to provide residents with access to vocational training, food security, and primary healthcare.

Benefits

Training and Development
A variety of career opportunities in a wide range of settings with room for mobility and promotion
Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs
Innovative Program & Services
A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
Joint Commission-accredited organization committed to continuous quality improvement
Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services
Competitive salaries within our communities and industry
Healthcare coverage for employee and qualified family members
Generous vacation, paid holiday and sick leave policies
Access to Employee Assistance Program services
Agency-funded retirement plan with contributions equal to 5% of compensation
Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
Agency-funded life and disability insurance program
Financial incentives to further employee education