Director of Clinical Services - Supportive Housing
About The Position
Urban Resource Institute (URI) is seeking a Director of Clinical Services to provide strategic clinical leadership and oversight for all behavioral health and trauma-informed services within the Innovative Urban Village supportive housing program. This program, opening in Summer 2026, is URI's first Supportive Housing program in partnership with Christian Cultural Center, located in East New York, Brooklyn. It will offer 376 income-based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and qualify for Empire State Supportive Housing Initiative (ESSHI) services. The Director will conduct clinical assessments, ensure appropriate interventions, provide clinical supervision to Case Managers, and collaborate with various teams and external partners to ensure services align with best practices, ESSHI requirements, OTDA regulations, and URI’s service philosophy. This role is crucial for developing and implementing a comprehensive program model, policies, procedures, and service framework from inception through full implementation.
Requirements
- Master’s degree required (MSW or related field).
- Minimum of 5 years of supervisory experience in a clinical or social service setting, preferably within supportive housing, domestic violence services, or homeless services.
- Strong knowledge of OTDA regulations, supportive housing standards, and ESSHI guidelines.
- Demonstrated experience launching or scaling programs, including developing policies, procedures, and service models.
- Strong project management, organizational, and communication skills.
- Demonstrated ability to manage crises and respond proactively using a client-centered approach.
- Experience working with diverse populations, including LGBTQIA+ individuals, immigrants, older adults, and individuals with behavioral health or substance use challenges.
- Proficiency in Microsoft Office and data management systems.
- Strong de-escalation and conflict resolution skills.
- Will be required to read printed and handwritten materials.
- Will be required to use computer mouse and keyboard.
- Will be required to read information on computer screen.
- Must be able to sit for extended periods of time.
- Must be able to enter information in digital forms and spreadsheets.
- Must be able to lift 10 pounds at times, occasionally reach and bend.
Nice To Haves
- LMSW or LCSW preferred.
Responsibilities
- Conduct clinical assessments and determine appropriate behavioral health interventions.
- Provide clinical supervision to Case Managers, including case analysis, service planning, and crisis intervention guidance.
- Lead clinical risk assessments, including suicide risk, DV lethality, child safety, and behavioral health crises.
- Oversee the development and implementation of individualized service plans that support long-term housing stability and family well-being.
- Coordinate referrals to mental health, substance use, psychiatric, and specialized treatment providers.
- Ensure all services reflect trauma-informed, evidence-based, and culturally responsive practices.
- Ensure clinical services meet ESSHI service categories and OTDA regulatory requirements.
- Maintain compliance with all federal, state, and local regulations, as well as agency policies.
- Ensure timely and accurate documentation in CAPS, HMIS, and other required systems.
- Participate in quality assurance activities, case reviews, and program audits.
- Support the development and implementation of clinical policies, procedures, and operational protocols.
- Partner with Case Managers, Housing Specialists, and the Economic Empowerment Specialist to ensure coordinated, holistic service delivery.
- Collaborate with property management and operations staff to address tenancy-related concerns and support housing retention.
- Maintain strong relationships with external clinical providers, mobile crisis teams, hospitals, and community-based organizations.
- Participate in interdisciplinary case conferences and service coordination meetings.
- Develop and deliver ongoing training on trauma-informed care, motivational interviewing, crisis intervention, safety planning, and supportive housing best practices.
- Ensure staff are trained in risk assessment, mandated reporting, and evidence-informed case management strategies.
- Provide weekly supervision to assigned staff and ensure consistent supervision across the clinical team.
- Foster a culture of reflective supervision, professional development, and accountability.
- Support Case Managers in conducting home visits and assessing tenancy conditions, safety, and service needs.
- Provide clinical guidance on lease compliance, conflict resolution, and early intervention strategies to prevent eviction.
- Contribute to the development of clinical components of housing stability plans.
- Represent URI at city and statewide coalitions, task forces, and committees focused on supportive housing, domestic violence, and behavioral health.
- Contribute to organizational strategic planning and cross-departmental initiatives.
- Assist in the development and monitoring of the supportive housing program budget.
- Support organizational development efforts and cross-program collaboration.
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What This Job Offers
Job Type
Full-time
Career Level
Director
