Director of Residential Services

Marrakech • New Haven, CT

1d

About The Position

Marrakech, Inc. is seeking a Director of Residential Services to lead and oversee residential programs supporting individuals with developmental disabilities. The role is responsible for providing high-quality, person-centered services and driving operational excellence, regulatory compliance, staff development, and positive outcomes. The position oversees residential management teams and multiple programs, supports effective staffing and daily operations, and promotes practices that enhance individuals’ quality of life and independence. It also includes compliance and quality assurance, budget and administrative oversight, and building relationships with families, guardians, funding agencies, community partners, and regulators. The position is full-time, exempt, and based in one of the listed Connecticut service areas: New Haven/West Haven/Milford; New Haven/Trumbull/Bridgeport; or Durham/Meriden/Waterbury/West Hartford. Salary is $65,000–$70,000 annually.

Requirements

• Bachelor’s degree in Human Services, Social Work, Psychology, Special Education, Business Administration, or a related field, or an equivalent combination of education and experience.
• At least 5 years of progressive leadership experience in human services, residential services, healthcare, or a related field.
• Demonstrated supervisory and management experience.
• Valid driver’s license and reliable transportation.

Nice To Haves

• Experience overseeing multiple residential programs or locations.
• Knowledge of DDS, CARF, and other regulatory standards.
• Strong budget management and operational leadership experience.
• Exceptional communication, organizational, and problem-solving skills.

Responsibilities

• Provide leadership and supervision to residential management teams.
• Recruit, develop, mentor, and retain leaders and staff; conduct performance evaluations and support professional growth.
• Foster accountability, collaboration, and service excellence, and partner with cross-functional departments to achieve organizational goals.
• Oversee multiple residential programs and their daily operations, ensuring appropriate staffing and quality care standards.
• Support admissions, transitions, and program development initiatives.
• Promote person-centered practices that enhance quality of life and independence.
• Ensure compliance with DDS, CARF, ICF, and agency regulations.
• Lead licensing reviews, audits, investigations, and corrective action plans.
• Monitor program performance and implement continuous quality improvement initiatives.
• Review incidents, trends, and outcomes to promote health, safety, and program effectiveness.
• Manage departmental budgets and financial performance; monitor expenses and resource allocation.
• Ensure timely completion of reports, audits, and required documentation.
• Use data to identify opportunities for growth and improvement.
• Build and maintain positive relationships with families, guardians, funding agencies, and community partners.
• Represent the organization with external agencies and regulatory bodies.
• Support advocacy efforts and community engagement opportunities for individuals served.

What This Job Offers

• Job Type: Full-time
• Career Level: Director