Director of Resident Maintenance

KPI Solutions•Atlanta, GA

About The Position

The Director of Resident Maintenance provides strategic leadership, operational oversight, and P&L accountability for Resident Maintenance operations. The role ensures highly automated warehouse systems—including AS/RS, conveyor systems, and AGVs—operate reliably with minimal downtime. As a strategic partner to high-profile clients and the escalation point for customers in Resident Support Models, the Director leads a distributed network of Resident Maintenance Managers, Site Managers, and automation technicians to deliver high uptime and technical excellence. The Director leads teams responsible for the proper operation and maintenance of deployed solutions, challenges them to solve problems creatively, and improves service delivery in partnership with Engineering, Customer Support, Commissioning, Sales, and Marketing. The position is responsible for the Resident Maintenance department, including Regional Managers and Site Managers of large facilities. Travel of up to 30–40% is expected for site startups, audits, and meetings with critical customer stakeholders.

Requirements

Bachelor’s degree in mechanical, electrical, or industrial engineering.
At least 10 years of engineering leadership experience in high-speed manufacturing, supply chain logistics, distribution centers, or industrial material handling.
Reliability engineering background and ability to discuss metrics such as MTTR and MTBF.
Deep technical understanding of automated warehouse environments, complex conveyor systems, robotics, controls, and PLCs.
Strong familiarity with modern CMMS tools, such as MaintainX or EAM, and data-tracking tools for optimizing preventative workflows.
Excellent communication skills and ability to negotiate with customers in high-pressure situations.
Strong customer focus and ability to build relationships and establish trust, respect, competence, and confidence effectively and quickly.
Willingness to travel up to 30–40% to oversee site startups, audit sites, and meet with critical customer stakeholders.

Nice To Haves

Master’s degree or MBA.

Responsibilities

Oversee a portfolio of complex customer sites using advanced material handling systems.
Standardize preventative, predictive, and corrective maintenance programs across sites.
Serve as the senior escalation point for client partners, conduct performance reviews, and ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
Manage the Resident Maintenance P&L, resource allocation, contract optimization, and spare parts procurement within deployed sites.
Partner with Sales to develop headcount, skills, RACI, job descriptions, and operational requirements for new site deployments and launches.
Enforce a zero-harm safety culture and ensure compliance with OSHA, local regulations, and internal KPI operating procedures.
Use CMMS data and analytics to identify inefficiencies and optimize asset life and labor.
Build, mentor, and upskill an engineering and technical workforce capable of managing sophisticated warehouse automation technologies.
Work with Engineering, Customer Support, Commissioning, Sales, and Marketing to improve service delivery.