Director of Resident Maintenance

KPI Solutions•Atlanta, GA

3d•$160,000 - $180,000

About The Position

The Director of Resident Maintenance provides strategic leadership, operational oversight, and P&L accountability for Resident Maintenance operations. The role ensures highly automated, multi-million-dollar warehouse systems—including AS/RS, conveyor systems, and AGVs—run reliably with minimal downtime. As a strategic partner to high-profile clients, the Director leads a distributed network of Resident Maintenance Managers, Site Managers, and automation technicians to deliver high uptime and technical excellence. The incumbent leads resident maintenance teams in the proper operation and maintenance of deployed solutions, promotes creative problem-solving, and improves service delivery. The Director works with leaders in Engineering, Customer Support, Commissioning, Sales, and Marketing, and serves as the escalation point for customers in Resident Support Models. The position oversees complex customer sites and standardizes maintenance programs; manages customer partnerships, service performance, and Resident Maintenance finances; supports development and launch of new sites; enforces safety and compliance; uses CMMS data and analytics for continuous improvement; and develops a skilled technical workforce. It is responsible for the Resident Maintenance department, including Regional Managers and Site Managers of large facilities. Travel of up to 30–40% is expected for site startups, audits, and meetings with critical customer stakeholders.

Requirements

Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering.
At least 10 years of experience in engineering leadership in high-speed manufacturing, supply chain logistics, distribution centers, or industrial material handling.
Reliability Engineering background and ability to discuss metrics such as MTTR and MTBF.
Deep technical understanding of automated warehouse environments, complex conveyor systems, robotics, controls, and PLCs.
Advanced familiarity with modern CMMS tools, such as MaintainX or EAM, and data-tracking tools for optimizing preventive workflows.
Excellent communication skills and ability to negotiate in high-pressure customer situations.
Strong customer focus and ability to build relationships and establish trust, respect, competence, and confidence effectively and quickly.
Willingness to travel up to 30–40%.

Nice To Haves

Master’s degree or MBA.

Responsibilities

Oversee a portfolio of complex customer sites using advanced material handling systems.
Standardize preventative, predictive, and corrective maintenance programs across sites.
Serve as the senior escalation point for client partners, conduct performance reviews, and ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
Manage the Resident Maintenance P&L, including resource allocation, contract optimization, and spare parts procurement within deployed sites.
Partner with Sales to develop headcount, skills, RACI, job descriptions, and operational requirements for new site deployments and launches.
Enforce a zero-harm safety culture and ensure compliance with OSHA, local regulations, and internal operating procedures.
Use CMMS data and analytics to identify inefficiencies and optimize asset life and labor.
Build, mentor, and upskill engineering and technical employees who manage warehouse automation technologies.
Lead Resident Maintenance teams to ensure deployed solutions are properly operated and maintained.
Work with leaders in Engineering, Customer Support, Commissioning, Sales, and Marketing to improve service delivery.
Travel to oversee site startups, audit sites, and meet with critical customer stakeholders.