Director of Resident Care

Bennett Place•New Albany, IN

1d•Onsite

About The Position

The Director of Health & Wellness (DHW) serves as the clinical leader of the community, responsible for overseeing the overall health, wellness, and quality of care provided to residents. This role combines strong clinical expertise with hands-on leadership, coaching, team development, regulatory oversight, and operational partnership. The DHW leads and develops the clinical team while fostering a culture centered around compassion, accountability, excellence, and resident-centered care. This leader partners closely with the Executive Director and department leaders to ensure clinical excellence, regulatory compliance, resident satisfaction, and team engagement across the community. This position requires a leader who can effectively coach and mentor nurses and caregivers, navigate challenges with professionalism and urgency, and create an environment where residents and Team Members feel supported, safe, and valued.

Requirements

Licensed Practical Nurse (LPN) or Registered Nurse (RN) in good standing required; RN preferred.
Minimum of one (1) year of nursing leadership experience required.
BLS Certification required.

Nice To Haves

Senior Living, Assisted Living, Memory Care, or Long-Term Care experience preferred.
Experience leading teams, coaching staff, and managing clinical operations strongly preferred.

Responsibilities

Provides overall leadership and direction for the clinical operations of the community.
Ensures residents receive high-quality, compassionate, and individualized care consistent with company standards and regulatory requirements.
Oversees resident assessments, service plans, care updates, and wellness documentation.
Identifies changes in resident condition and ensures appropriate interventions, communication, and follow-up occur timely.
Leads the clinical team in delivering resident-centered care while promoting dignity, independence, and quality of life.
Maintains consistent communication with residents, families, physicians, pharmacies, and outside providers regarding resident care needs and changes in condition.
Oversees medication management processes and partners with pharmacy consultants to ensure safe and effective pharmaceutical services.
Ensures resident service plans are updated according to state regulations and community standards.
Serves as a coach, mentor, and leader to nurses, caregivers, and clinical support staff.
Builds a strong clinical culture focused on accountability, teamwork, professionalism, and compassion.
Provides ongoing coaching, education, and performance development to improve clinical outcomes and team performance.
Conducts clinical training and supports the onboarding and continued development of new Team Members.
Partners with leadership to address staffing needs, retention efforts, employee engagement, and performance management.
Leads by example and actively supports a positive and collaborative work environment.
Ensures compliance with all federal, state, and local regulations related to resident care and clinical operations.
Oversees incident reporting, investigations, trend analysis, and implementation of corrective action plans when needed.
Conducts audits and monitors clinical systems to ensure documentation accuracy and operational readiness.
Partners with community leadership to maintain survey readiness and strong regulatory performance.
Promotes resident safety initiatives and infection prevention practices throughout the community.
Partners with the Executive Director and department leaders to support overall community operations and resident satisfaction.
Collaborates with the Business Office regarding care level changes and applicable billing updates.
Oversees clinical staffing schedules to ensure appropriate coverage and continuity of care.
Maintains adequate clinical supplies and equipment necessary for resident care operations.
Participates in an on-call rotation and responds appropriately to clinical emergencies or operational needs.
Directly supervises Licensed Nurses, Caregivers, Medication Technicians, Certified Nursing Assistants, and other assigned clinical Team Members.
Carries out supervisory responsibilities in accordance with organizational policies, company expectations, and applicable laws, including: Interviewing and hiring, Coaching and counseling, Performance management, Staff development, Scheduling and staffing oversight, Training and mentorship, Conflict resolution, Accountability and corrective action.