Director of Racquet Sports

Four Seasons Hotels and Resorts•Orlando, FL

2d•Onsite

About The Position

Four Seasons Resort Orlando at Walt Disney World Resort is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right. Join the only AAA Five Diamond property in Central Florida!

Requirements

Successful candidate must possess legal work authorization in United States
Valid Driver’s License
Ability to stand for extended periods, lift up to 60 lbs., and push/pull as needed during shifts
Minimum 1 year of experience in the tennis industry as a full-time instructor preferred; experience in a resort, country club, or luxury tennis environment is a plus
Strong customer service skills with keen attention to detail and the ability to maintain an organized workspace
Professional demeanor with the ability to remain composed in a fast-paced, medium-volume setting
Willingness to learn and assist with group programming, including adult cardio tennis/pickleball, junior clinics, and advanced player clinics
Ability to work individually with players of all levels, from beginner to advanced
Minimum NTRP rating of 4.5 required; 5.0 preferred
Padle Ball knowledge is desired.
The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.
Holidays and weekends availability is required.

Responsibilities

Manage and conduct tennis and pickleball lessons, clinics, and group programming; support pickleball growth; manage booking systems, equipment needs, racquet stringing, and maintenance recommendations.
Provide a welcoming, high‑level guest experience including facility orientation, program explanation, equipment and towel service, and accurate entry of guest information into the reservation system.
Maintain the tennis office and facilities, including court setup and breakdown, cleaning, organizing of guest areas, and keeping supplies fully stocked, clean and well maintained.
Answer phones, teams messaged and manage reservations to Four Seasons standards, while professionally assisting guests with resort and local information.
Maintain strong knowledge of programs and court availability, anticipate guest needs, recognize returning guests, and provide professional and personalized service.
Ensure condition of maintenance of courts are met, working closely with Recreation and Engineering leaders to ensure needs are met and issues resolved in a timely manner
Manage ordering of supplies and equipment for racquet sports including working with third party contractors to ensure monthly maintenance is completed
Ability to drive business and generate revenues for racquet sport operations including creating packages for members, residents and guests as well as groups
During off-peak months, flexibility will be required to support cross-training in other areas of the division including but not limited to pool and recreation operations to support during "crunch" or peak times