Director of Quality

Kaniksu Community Health•Sandpoint, ID

63d

About The Position

Kaniksu Community Health is seeking a strategic, collaborative, and forward-thinking Director of Quality to lead organizational quality improvement, population health, clinical performance, and compliance initiatives. The Director will provide strategic leadership for quality improvement, population health management, Patient-Centered Medical Home (PCMH) initiatives, clinical systems optimization, and regulatory compliance, working closely with executive leadership, providers, clinical teams, and operational leaders to support high-quality, coordinated, patient-centered care. The role combines strategic planning with hands-on implementation. It uses clinical and operational data to identify opportunities, guide improvement initiatives, strengthen reporting and compliance processes, and help teams achieve measurable results. The Director will also advance clinical technology and explore innovative solutions, including AI initiatives, to improve efficiency and clinical and operational workflows. Kaniksu Community Health is a nonprofit Community Health Center providing integrated, team-based healthcare throughout North Idaho. Its services include medical, dental, behavioral health, and pharmacy care, delivered through a Patient-Centered Medical Home model.

Requirements

Bachelor’s degree in healthcare administration, nursing, public health, health information management, quality improvement, or a related field.
At least five years of progressive experience in healthcare quality, population health, clinical operations, performance improvement, or a related field.
Demonstrated experience in a direct management role.
Experience leading quality improvement and process improvement initiatives.
Experience working with clinical data, quality measures, dashboards, and performance reporting.
Experience with Electronic Health Records and clinical information systems.
Understanding of PCMH principles and team-based care.
Strong knowledge of healthcare quality improvement methodologies and performance management.
Ability to translate complex data into practical strategies and measurable improvements.
Strong leadership, project management, problem-solving, and organizational skills.
Excellent communication and presentation skills, with the ability to connect with clinical and non-clinical audiences.
Ability to build relationships, influence change, and engage teams across departments.
A proactive, detail-oriented approach balanced with a strategic, organization-wide perspective.
Commitment to treating people from diverse backgrounds with empathy, dignity, and respect.

Nice To Haves

AthenaOne experience.
Master’s degree in healthcare administration, nursing, public health, quality, or a related field.
Experience in a Federally Qualified Health Center (FQHC) or community health setting.
Familiarity with HRSA/UDS clinical quality measures and reporting.
Experience with PCMH recognition or accreditation.
Certification in healthcare quality or process improvement, such as CPHQ, Lean, or Six Sigma.
Experience with population health analytics, risk stratification, care gap management, EHR optimization, or clinical workflow design.

Responsibilities

Provide organizational leadership for quality and performance improvement initiatives.
Develop and monitor the annual quality improvement plan, performance goals, and measurable outcomes.
Identify performance gaps and lead improvement efforts using data, evidence-based practices, process mapping, root cause analysis, and PDSA cycles.
Partner across the organization to implement sustainable workflow improvements and foster accountability, innovation, and continuous learning.
Lead strategies to improve preventive care, chronic disease management, care coordination, and outcomes for high-risk patient populations.
Analyze population health data to identify trends, care gaps, disparities, and opportunities for intervention.
Collaborate with clinical and operational leaders to improve patient engagement, health equity, and continuity of care.
Participate in payer contract relations and negotiations.
Lead implementation, maintenance, and continuous improvement of the Patient-Centered Medical Home model.
Coordinate PCMH recognition, renewal, and related evaluation activities.
Work with clinical and operational teams to strengthen access, care coordination, patient engagement, and integrated services.
Provide strategic oversight of clinical information systems related to quality, reporting, and clinical workflows.
Partner with IT and clinical leaders to optimize the Electronic Health Record (EHR), clinical decision support tools, registries, and reporting capabilities.
Promote accurate, meaningful, and actionable clinical data to support decision-making and patient care.
Identify, test, and support innovative AI initiatives to improve clinical and operational efficiency.
Oversee applicable quality-related regulatory, accreditation, and reporting requirements.
Support compliance with relevant federal, state, payer, grant, and program requirements.
Coordinate quality reporting, audits, reviews, and corrective action plans.
Monitor performance against established standards and ensure identified gaps are addressed in a timely manner.
Build working relationships with providers, nurses, behavioral health professionals, care coordinators, and operational leaders.
Facilitate interdisciplinary improvement teams and contribute to leadership and quality committees.
Present quality and performance results to leadership, medical staff, and governing bodies as appropriate.
Coach and educate staff on quality improvement, performance measurement, and process improvement.
Encourage shared ownership of quality and consistent best practices across clinical sites and departments.