Director of Quality
About The Position
The Director of Quality is responsible for the overall quality of products manufactured or sourced for customers. The role evaluates production operations, maintains and improves quality system processes, establishes quality goals and performance metrics, and works with customers and cross-functional leaders to resolve complex quality issues and maintain standards. The Director oversees quality controls and risk assessments for new product introductions and change management, investigations and corrective or preventive actions, disposition of non-conforming materials, and warranty and product-return processes. The role also manages and develops assigned employees, determines staffing and skill requirements, and reviews quality-system effectiveness and metrics to identify trends and opportunities for improvement.
Requirements
- Bachelor of Science in Mechanical Engineering or equivalent.
- Minimum 10 years of Quality Engineering experience.
- Minimum 5 years of management experience.
- Industry experience with ISO 9001, APQP, and 8D, with strong problem-solving skills.
- Quality systems knowledge: ISO 9001/IATF 16949, internal auditing, and customer-specific requirements.
- Documentation experience with quality inspections, submission change forms, DMS, BOM/routing, and quality metrics.
- APQP knowledge, including PPAP, MSA, and SPC.
- Problem-solving knowledge, including corrective action, preventive action, 8D, and root cause analysis.
- Computer skills with O365 (Excel, Word, PowerPoint, SharePoint, and Teams), Minitab, and SAP or another ERP system.
- Demonstrated leadership ability.
- Ability to interact with customers at all levels.
Nice To Haves
- IATF 16949 industry experience is preferred.
Responsibilities
- Evaluate production operations strategically to ensure products meet quality, integrity, functionality, and other specifications and requirements.
- Maintain and effectively implement quality-system processes, procedures, and records; support IATF 16949 efforts and ensure timely follow-up on open quality-system issues.
- Develop and communicate quality goals and performance metrics to achieve company objectives.
- Interact directly and indirectly with customers to resolve complex issues.
- Collaborate with management and senior staff across departments to develop and maintain quality standards that address internal and external requirements.
- Facilitate and oversee quality controls and risk assessments for new product introductions and change management using established methodologies.
- Oversee quality problem investigations and corrective or preventive actions when products or processes do not conform to requirements.
- Review preventive-action effectiveness using regular quality-assurance data reviews to reduce variation and waste and meet company goals.
- Ensure timely disposition of non-conforming materials.
- Develop and maintain warranty and product-return processes, including processes to identify opportunities, create action plans, and provide feedback for product and process improvements.
- Manage and develop assigned employees, determine staffing and skill requirements, and implement plans to meet organizational needs.
- Monitor the use and effectiveness of quality-system processes and review metrics and results regularly to identify trends or potential problem areas.
- Perform other duties as assigned.
Benefits
- Health insurance, dental, and vision coverage with cost-sharing.
- HSA/FSA.
- Company-provided short-term and long-term disability coverage.
- Company-provided basic life and AD&D insurance.
- Voluntary supplemental life insurance.
- Company-provided employee assistance program (EAP).
- Voluntary accident, critical illness, and hospital indemnity coverage.
- 401(k) plan with employer match.
- Paid time off and holidays.
- Volunteer hours.
- Annual bonus based on company performance.
- Tuition reimbursement.
- Safety shoe and safety glasses reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Director
