Director of Quality Assurance and Risk Management

DELTA COMMUNITY SUPPORTS•Blue Bell, PA

8d•$90,000 - $100,000•Onsite

About The Position

The Director of Quality Assurance and Risk Management is responsible for promoting continuous quality improvement, developing and deploying Quality Management Plans and Compliance initiatives, and overseeing corporate-wide quality improvement and risk management programs. This role involves managing projects, ensuring compliance with laws and regulations, and leading a team to maintain ethical and professional conduct. The position requires strong analytical, communication, and leadership skills, with a focus on data analysis, risk assessment, and corrective action implementation.

Requirements

Strong working knowledge of relevant federal, state and local laws, regulations and guidelines
Strong presentation skills
Ability to use excellent oral and written communications skills
Strong analytical and problem solving skills
Strong customer service and collaboration skills
Ability to lead a project from planning through completion.
Demonstrated commitment to equity, diversity and inclusion
Aptitude for balancing multiple priorities with strong organization, time management and prioritization skills
Ability to self-direct, self-pace, multi-task and function well under the pressure of deadlines and conflicting priorities
Ability to supervise/manage staff and to work effectively with people, facilitating their growth and development.
Fully proficient at an advanced level in Microsoft Office, especially Word, PowerPoint and Excel and the ability to learn new and emerging software
Ability to read, write and speak English and communicate effectively with all constituencies of a diverse community; perform arithmetical calculations
Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds
Ability to use telephone, voice mail, copier, facsimile machine, computer and calculator
Master’s Degree in human services field or equivalent
Valid driver’s license in the state of residence
Five (5) years of relevant experience/and or training in human services or equivalent combination of education and experience with supervisory experience

Nice To Haves

Up to 50% travel

Responsibilities

Promotes continuous quality improvement projects and ongoing performance measures.
Develops and deploys Quality Management Plan and Compliance initiatives.
Oversees a corporate wide quality improvement program inclusive of all staff, develops and maintains a written quality improvement plan and annual evaluation of the plan’s effectiveness.
Develops and maintains a performance measurement work plan and reporting calendar to ensure timely data collection, aggregation, analysis, and reporting of established performance measures related to key operational and program processes and outcomes.
Determines business requirements for new and changing solutions, including, working with other departments to assure solutions are alleged and meet compliance and QA needs.
Manages/leads projects from planning through completion.
Tracks, prioritizes and assigns tasks and projects to support ongoing QMP/Compliance functions.
Completes routine and unannounced compliance checks, reporting results to Chief Operating Officer.
Assists Division Directors with completing corrective action which may arise from compliance checks, program review, implementation of new policy/procedure or other quality review project.
Travels among PA and NJ offices/facilities, as needed, for task and project work.
Provides support and guidance in the creation of reports/queries and data analysis/charts.
Provides support and guidance on implementation of BSC and BSC measures.
Researches and maintains currency QM best practices including Balridge, CQI and Six Sigma through books, articles and publications, seminars, conferences and involvement in outside organizations and research.
Oversees a corporate wide risk management program, develops and maintains a written corporate risk management plan and annual evaluation of the plans’ effectiveness.
Oversees the design and development of agency wide Hazard Vulnerability Analysis (the “HVA”), that identifies, evaluates, mitigates, and monitors Delta’s operational and strategic risk, including the management of initial implementation and ongoing HVA cycle.
In conjunction with organization stakeholders, develops and maintains policies and procedures related to the corporate risk management program.
Oversees setup of claims analysis process to successfully reduce losses from workers’ compensation, liability, and property damage incidents using best practices in reporting, investigation and analysis of claims.
Oversees a process of working with leadership to refine risk profiles, risk appetite, and key risk metrics.
Oversees processes for internal incident reporting.
Serves as a resource for the Chief Operating Officer for all external and internal compliance audits; ensures that corrective action plans are documented in a timely manner and effectively implemented.
Oversees investigations relating to reports of known or suspected violations of the corporate compliance program or Code of Conduct.
In consultation with the President/CEO, submits mandatory notification of known or suspected corporate compliance violations to the appropriate regulatory agencies.
Develops and maintains up-to-date knowledge of corporate compliance requirements and related laws and regulations as mandated or recommended by applicable federal, state and local agencies; attends outside corporate compliance trainings as directed by the President/CEO.
Manages staff for optimum performance including, but not limited to: applying strategic planning to determine organizational and unit objectives, determining staffing requirements, hiring and training staff, development of staff to maximize potential and monitor staff performance including performance reviews.
Promotes and demonstrates ethical and professional conduct at all times ensuring employee’s conduct themselves in an ethical and professional manner.
Performs other duties that may be assigned across all departments.