Director of Property Claims

The Jonus Group • Atlanta, GA

2d

About The Position

Seeking a strategic and dynamic Director of Property Claims with strong leadership abilities and a proven track record of success in claims management. The Director will oversee and manage all aspects of property claims operations, ensuring fair, efficient, and timely claim resolution. This role will focus on driving organizational goals while continuously improving performance, processes, and collaboration. This position offers the opportunity to lead a talented team in a fast-paced environment. The ideal candidate will bring deep expertise in property claims, innovative problem-solving, and strong communication skills.

Requirements

• Bachelor’s degree in Business Administration, Risk Management, Insurance, or related field
• Minimum of 10 years of experience in claims management
• At least 5 years in a leadership role within property claims
• Comprehensive knowledge of property insurance policies, claims processes, and applicable regulatory standards.
• Exceptional leadership skills, with the ability to mentor and engage a team.
• Strong analytical and problem-solving capabilities, with a strategic mindset and attention to detail.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent interpersonal, negotiation, and communication skills, with a customer-centric approach.
• Proficiency in claims management systems and other relevant technologies.

Nice To Haves

• Advanced degree or CPCU designation is a plus.

Responsibilities

• Provide vision and leadership for property claims operations, driving best practices and aligning strategies with overall company goals.
• Manage, mentor, and develop a high-performing team of claims professionals to foster accountability and continuous improvement.
• Oversee the investigation, evaluation, and resolution of complex property claims, ensuring compliance with company policies, legal standards, and customer expectations.
• Collaborate with cross-functional teams, such as underwriting, legal, and risk management, to mitigate risks and improve overall performance.
• Monitor key performance metrics (KPIs) to enhance claims handling processes and customer satisfaction.
• Evaluate new technologies and processes, leveraging innovation to increase operational efficiency and improve outcomes.
• Act as the primary liaison in overseeing escalated claims, ensuring effective resolution and stakeholder communication.
• Develop and maintain relationships with external vendors, adjusters, and other partners for effective claims handling.
• Provide regular reports to senior leadership, detailing trends, progress toward objectives, and areas for improvement.
• Stay abreast of industry trends, laws, and regulations to ensure the company remains at the forefront of claims management excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Director