Claims Specialist, Property

AXA•Uwchlan Township, PA

2d•Hybrid

About The Position

The Claims Specialist will be responsible for the evaluation/handling of complex insurance claims and litigation management duties within AXA XL’s Property division, including, but not limited to General Property, Energy, Equipment Breakdown, TPA Program , Construction, Middle Market and E&S losses. The Claims Specialist will manage and resolve AXA XL”s claims as part of the Claims team. Close collaboration with the Manager and fellow Claims Specialists is expected. We are looking for someone to drive Claims to resolution along with interacting and collaborating frequently with team members and the Underwriting team. Achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

Requirements

Ability to manage energy, property, and construction claims across multi-state jurisdictions, ensuring timely intake, accurate coverage analysis, and effective negotiation and resolution.
Deep knowledge of the insurance industry, claims processes, policy language, and the regulatory environment to achieve fair and compliant outcomes.
Developing expertise in multi-state statutes and procedures, with the ability to apply them to claims evaluation, coverage determinations, and litigation support.
Specialized claims-handling capabilities for the assigned area, including exposure assessment, loss estimation, subrogation opportunities, and file closure.
Proven interpersonal, negotiation, and communication abilities, with the ability to build trust and convey complex information clearly to policyholders, brokers, service providers, and internal teams.
Demonstrated analytical and problem-solving abilities, including data-driven trend analysis, reserve forecasting, and opportunities for process improvement.
Independent judgment and the ability to make critical business decisions in line with policy, risk appetite, and legal requirements; know when to escalate.
Proficiency in Microsoft Office Suite and relevant claims management/document management systems; adept at using data to inform decisions.
Excellent written and verbal communication skills, capable of articulating complex coverage issues to both technical and non-technical audiences.
Adaptability to a fast-paced, deadline-driven environment with effective prioritization, multitasking, and cross-functional collaboration.

Responsibilities

Proactively manage assigned claims across Property while setting and implementing the Adjustment plan for these claims. Ensure all documentation is present in the file, and Claim Handler Guidelines and protocols are followed.
With robust technical skills, handle complex and challenging claims within authority and specialization. The Claims Specialist's main focus is General Property, with other property losses included to balance the workload.
As claim file owner, collaborate with the Claims Manager on large and complex losses to achieve an optimal outcome for the client and AXA XL; determine if and which external vendors to engage, establish a strategic plan with vendors, identify Large Losses, and ensure all steps are taken to achieve the best outcome for the client and AXA XL (including those claims within authority level).
Partner with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
Work with management and Claims Legal to identify and select appropriate counsel.
Proactively manage expenses through thoughtful expense management and claims best practice.
Active participant in Quality review process.
Seek to identify new and improved processes. Embrace short and long-term improvement initiatives, and actively participate to understand and embed any new initiatives.
Assist Underwriters with policy review and drafting initiatives, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
Coordinate and manage communication with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
Produce internal reporting in support of best practice and reserving guidelines.
Identify, monitor and report on emerging liability and coverage trends.
Keep current on state/territory regulations and issues as well as industry activity and trends.