Director Of Project Work-MultiFamily

R&B Wholesale Distributors, LLC•Ontario, CA

9d•Hybrid

About The Position

The Director of Project Work – Multi-Family leads the company's multi-family project work serving multi-family developers and general contractors. This role owns the full project lifecycle - from bid and spec through order management, delivery scheduling, and installation coordination - for appliance packages supplied to apartment, condo, and mixed-use developments. The Director builds and manages the team responsible for these accounts, protects margin across the project pipeline, and is the senior point of contact. This is a high-visibility leadership role reporting to the Chief Revenue Officer with the opportunity to shape how R&B Distributors builds out this channel as a core growth driver. Ideally located in Southern California with the ability to travel within CA, AZ, NV, WA and TX.

Requirements

Bachelor's degree in Business, Supply Chain, Construction Management, or related field (or equivalent experience)
8–10+ years of experience in appliance, building products, or construction materials distribution, including experience serving multi-family builders/developers
3+ years in a leadership role managing a project sales, account management, or project coordination team
Proven track record managing large, multi-unit project orders from bid through delivery
Strong understanding of multi-family construction schedules, unit-turn processes, and builder purchasing cycles
Experience with order management/ERP systems and proficiency with quoting and CRM tools

Nice To Haves

Existing relationships with regional multi-family developers and general contractors
Experience negotiating manufacturer/vendor programs and allocation for large-volume projects
Familiarity with major appliance brands and builder package programs

Responsibilities

Own the multi-family project book from quote/bid through final delivery and closeout, ensuring commitments on pricing, lead times, and delivery schedules are met
Holds team accountable for filling the pipeline and moving the projects forward through the sales funnel
Serve as the primary escalation point for project issues - allocation shortages, model substitutions, delivery delays, damaged/defective units, and schedule conflicts with construction timelines
Review and approve project bids, package pricing, and margin on major multi-family opportunities
Track project status across the active pipeline and flag at-risk jobs before they impact builder relationships
Directly manage Builder Sales Reps assigned to multi-family accounts and mentor Project Coordinators
Build staffing and coverage plans across the project portfolio; identify capacity and talent gaps as volume grows
Set performance standards and conduct regular reviews for direct reports
Serve as senior relationship owner for key multi-family developers, general contractors, and property management companies
Negotiate national/regional builder pricing agreements and package programs
Represent the company in pre-construction meetings, spec reviews, and project kickoff/closeout meetings with builder partners
Partner with manufacturer reps to secure allocation, pricing support, and new-product access for large projects
Own revenue and margin performance across the multi-family project portfolio
Review project-level pricing, open order reports, and aging/backlog regularly to identify at-risk margin or cash exposure
Partner with purchasing on forecasting and inventory commitments tied to the multi-family pipeline
Standardize quoting, order management, and delivery workflows across the multi-family project group
Support business development and RFP responses for new multi-family opportunities
Track market trends in multi-family construction starts, builder appliance specs, and competitor packages to inform pricing and product strategy