Director of Programs

City of New York•New York City, NY

23h

About The Position

The Director of Programs plays a central role in overseeing the design, implementation, and management of MOIA’s programmatic work. This role ensures that programs serving immigrant New Yorkers are effectively delivered, responsive to community needs, and aligned with agency priorities. Reporting to the Deputy Commissioner for Policy, Programs, and Economic Justice, the Director of Programs leads a team responsible for managing a portfolio of programs and initiatives that support immigrant communities across New York City. This includes overseeing program implementation, managing partnerships with community-based organizations and service providers, and ensuring that programs are coordinated across City agencies. Working across MOIA teams and with City partners, the Director ensures that programmatic efforts are aligned with broader policy priorities and informed by community engagement. The role also helps identify opportunities to strengthen programs, expand access, and improve service delivery.

Requirements

Bachelor's degree required.
7+ years of relevant experience in program management, public service, nonprofit leadership, or a related field.
Strong program management and implementation experience.
Experience supervising staff and managing teams.
Ability to manage multiple programs and priorities simultaneously.
Experience working with community-based organizations and service providers.
Strong organizational and project management skills.
Ability to analyze program performance and identify areas for improvement.
Strong communication and stakeholder management skills.

Responsibilities

Oversee the implementation and management of MOIA programs and initiatives.
Lead a team of program staff, including Associate Directors and Program Managers, to ensure effective delivery of services.
Manage relationships with community-based organizations, service providers, and City agency partners.
Ensure programs are responsive to community needs and aligned with agency priorities.
Monitor program performance and identify opportunities to improve effectiveness and impact.
Support coordination across teams to align programs with policy, communications, and community engagement efforts.
Oversee the day-to-day management and implementation of MOIA’s program portfolio.
Ensure programs are delivered effectively, on time, and in alignment with agency goals.
Provide strategic direction to strengthen program design, delivery, and impact.
Supervise and support program staff, including Associate Directors and Program Managers.
Foster a collaborative and accountable team environment focused on results.
Provide guidance on program implementation, problem-solving, and performance management.
Manage relationships with community-based organizations, service providers, and external partners.
Coordinate with City agencies to support program implementation and service delivery.
Identify opportunities to strengthen partnerships and expand program reach.
Monitor program performance and track progress toward goals and deliverables.
Analyze program data and feedback to inform improvements and strategic adjustments.
Identify gaps in services and recommend new or expanded programmatic approaches.
Work closely with policy, communications, and community engagement teams to ensure alignment across initiatives.
Support the integration of programmatic work with broader agency priorities.
Oversee program-related procurement, contracts, and budget coordination in partnership with internal teams.
Ensure compliance with City requirements and program guidelines.
Undertake additional projects and responsibilities as needed to meet evolving organizational priorities.
Support agency-wide initiatives and special projects as required.