Director of Programs

Merakey • West Goshen Township, PA

6d • $71,947 - $84,000 • Onsite

About The Position

Merakey is seeking a Director of Programs to join their team in West Chester, PA. This is a management position responsible for overseeing the day-to-day operations of a specific program or service within their identified Division, ensuring program quality, effectiveness, and impact. The role involves direct supervision of assigned Campus Managers/Supervisors or Community House Managers and oversight of assigned I/DD residences. This position may also manage a caseload.

The Director of Programs is responsible for program implementation and evaluation, reporting to the Senior Director or Director. Key functions include Program Management and Quality Assurance, Staff Leadership and Development, Financial Management, and Partnership Development and Stakeholder Engagement.

Requirements

• Bachelor’s Degree or the equivalency for credited coursework and experience
• 1-3 total years of experience

Responsibilities

• Implement strategic plan activities as directed by Divisional leadership aligning with the organization’s mission and goals.
• Oversee the day-to-day operations of an assigned program(s), ensuring efficient delivery of services and adherence to budgetary constraints.
• Implement and provide feedback on policies and procedures related to program operations, staff management, and service delivery, ensuring consistency, clarity, and alignment with organizational values and objectives.
• Ensure that programs adhere to best practices, regulatory standards, evidence-based standards of care and Merakey policies and procedures.
• Lead and supervise a team of professionals providing guidance, support, and professional development opportunities.
• Oversee staff performance management processes, including regular evaluations, goal setting, and professional development planning and mentoring, ensuring alignment with organizational objectives and values.
• Implement disciplinary actions when necessary, following established protocols and ensuring fairness and consistency following organizational policies and applicable laws.
• Lead recruitment and hiring processes for program staff, including job posting, candidate screening, interviewing, and selection, while ensuring diversity, equity, and inclusion principles are upheld.
• Manage timecards and attendance records for staff, ensuring accuracy and compliance with organizational policies and procedures.
• Coordinate scheduling and staffing needs to ensure adequate coverage for program activities and services.
• Take responsibility for the profit and loss (P&L) of the assigned programs.
• Inform and participate in annual budget development in collaboration with senior leadership.
• Manage approved program budgets monitoring financial performance and implementing corrective actions as needed to achieve financial sustainability.
• Develop and implement marketing strategies to promote program services and increase community awareness.
• Coordinate with communications staff to develop promotional materials, press releases, and online content to highlight program achievements and impact.
• Compile individual specific data such as medical history, unit of service, rates, staffing needs, etc. for all initial/annual IDT/LEP Assessments.
• Collaborate with Behavior Specialist regarding Behavior Support Plan; submit to Peer Review; work with House Manager regarding response and plan of action; monitor adherence to plan.
• Coordinate new admissions to residences and participate in the reassignment of internal Consumer residence moves.
• Participate in completion of Requisition Form for any change in individual/Staff status.
• Serve as a resource for House manager in determining activities in individuals' immediate neighborhoods. Foster inclusion.
• Analyze weekly, monthly, quarterly reports submitted by House Managers to verify adherence to IDT/LEP; determine any changes needed or inconsistencies in services provided; and initiate changes as appropriate.
• Make appropriate funeral arrangements with the ED.
• Routinely review and audit individual goal plan development and implementation to include completion by staff.
• Conduct monthly supervisory 1:1 staff meetings.
• Ensure recommendation and corrective action are implemented after analysis of data/information regarding non-reportable medication errors, staffing patterns, and problem resolution.
• Oversee staffing schedules with House Managers for all assigned residences to make sure schedules reflect budgeted hours.
• Regularly inspect residences, surrounding landscape for cleanliness, furniture, appliances, and fire safety equipment for operability; recommend corrective action; and follow up to ensure compliance.
• Direct emergency procedures i.e. Emergency Evacuation and Relocation Plan, Inclement Weather, etc.
• Orient new House Managers.
• Review Community House Manager training records and address non-compliance with applicable mandated training equipment.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager