Director of Program Operations, Environmental Health Administration

City of New York • New York City, NY

6d • Hybrid

About The Position

The New York City Department of Health and Mental Hygiene’s Division of Environmental Health works to prevent and control illness and injury related to environmental and occupational health risks through outreach, education, surveillance, and enforcement. With staff of 1,000, the Division covers a broad range of subject matter, including oversight of environmental investigations, lead poisoning, injury prevention, occupational health, food safety, childcare, radiation control, recreational and drinking water quality, air quality, climate health, vector control, veterinary public health and pest control. The Bureau of Administration requires staff with strong attention to detail to manage program operations in a variety of areas, including financial analysis, performance management, organizational strategy in times of expansion and contraction, and program initiative implementation. Under the direction of the Assistant Commissioner for Environmental Health Administration, with wide latitude for independent judgment, initiative, problem solving and creativity, the Director of Program Operations will oversee performance management for the Division of Environmental Health with a focus on continual improvement, quality assurance, and efficiency. This role will coordinate 311 operations, service request response, analytics, and strategy for the Division of Environmental Health, track implementation of new program initiatives, and conduct planning for the Division to maintain core services in the event of a broad emergency activation. The Director will collaborate with internal partners to innovate and improve, including developing/tracking performance metrics to optimize operations, and represent Division of Environmental Health leadership in collaboration with City partners and external stakeholders.

Requirements

• A baccalaureate degree from an accredited college or university
• Five years of full-time paid experience acquired within the last fifteen years, of supervisory or administrative experience including handling of business promotion or urban economic problems
• At least 2 years of which must have been in a managerial or executive capacity with primary focus on business promotion or urban economic planning
• A four-year high school diploma or its equivalent approved by a State's Department of Education or a recognized accrediting organization.

Nice To Haves

• Significant experience managing complex operations
• Excellent judgment and creative problem-solving skills
• Exceptional oral, written, and interpersonal skills
• Knowledge of New York City's administrative processes
• An effective collaborator

Responsibilities

• Oversee performance management for the Division of Environmental Health with a focus on continual improvement, quality assurance, and efficiency. Working in collaboration with the Office of Strategic Operations and Performance Management, Department Leadership, and the Mayor’s Office of Operations.
• Coordinate 311 operations, service request response, analytics, and strategy for the Division of Environmental Health.
• Track implementation of new program initiatives.
• Conduct planning for the Division to maintain core services in the event of a broad emergency activation.
• Collaborate with internal partners to innovate and improve, including developing/tracking performance metrics to optimize operations.
• Representing Division of Environmental Health leadership in collaboration with City partners and external stakeholders.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
• Premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• A public sector defined benefit pension plan with steady monthly payments in retirement.
• A tax-deferred savings program
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Job Security

What This Job Offers

• Job Type: Full-time
• Career Level: Manager