Director of Professional Services
About The Position
Our company is looking for a Director of Professional Services to join our team. Elovate, a Modaxo company, leverages data-driven technology to transform traffic management and safety. Our innovative automated enforcement solutions empower communities with tools to prevent dangerous driving behaviors, saving lives and fostering safer streets. About Modaxo: Modaxo is a global technology organization passionate about moving the world’s people. Working both together and independently, our collective of businesses are committed to delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life.
Requirements
- Superior communicator and strong relationship builder.
- Experience collaborating with international teams and remote team members.
- Experience with software/hardware implementation or consultative roles (or equivalent experience).
- An ability to use data to analyze results and make data-driven decisions.
- 7+ years of management experience in Professional or Technical Services, preferably within a SaaS model.
- A passion for customers and a dedication to providing a best-in-class service experience.
- An ability to adapt quickly to new software and constantly changing business requirements.
- Experience recruiting, coaching, and developing team members.
- Background and expertise in building out new service capabilities to accommodate growth, scale and global reach.
Responsibilities
- Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery.
- Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction.
- Partner with various teams around the organization, including Sales and Sales Ops, to ensure resources are aligned with short- and long-term demand.
- Function as a customer advocate in routing information and responding to customer needs within the organization.
- Report on staffing, utilization, project health, and financial performance for Senior Leadership and our Board.
- Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team.
- Estimate and accurately forecast monthly delivery revenue.
- Maintain up-to-date knowledge of current product offerings.
- Deliver online and on-site presentations, tailored to each prospective customer’s needs.
- Develop and manage project plans, schedules, success criteria and milestones.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
