Director of Professional Services - Nordics

EcoOnline

1d•Hybrid

About The Position

We are looking for a commercially minded, sales-oriented leader who can partner closely with Sales to drive revenue, customer growth, and long-term value across the region. This role will lead end-to-end services while building and developing a high-performing team and delivering operational excellence at scale. With full regional P&L ownership, this role is ideal for someone with a strong commercial background, experience in implementing Managed Services and Professional Services delivery, and a passion for driving both customer adoption and business growth.

Requirements

Experience in a senior leadership role, ideally within a technology, SaaS, or professional services environment.
Demonstrable P&L ownership experience and a track record of delivering commercial results within a regional or divisional remit.
Proven experience working in close partnership with Sales organisations and influencing revenue outcomes.
Strong managerial skills with experience leading and developing large, distributed teams across multiple locations.
Degree-level education or equivalent experience; business, management, or technology discipline preferred.
Experience with CRM and reporting tools (e.g. Salesforce, Gainsight); proficiency in data-driven decision making and financial modelling.

Responsibilities

Own and manage the regional P&L, ensuring all key financial measures and targets are met.
Work in close partnership with the Sales organisation to track, forecast, and report on commercial performance across the region.
Maintain accurate and timely forecasting of revenue, costs, and headcount to support business planning cycles.
Use financial insights to identify opportunities to optimise costs and improve margin performance; manage budgets and billing in line with company standards.
Define and communicate a clear regional implementation vision aligned with company strategy and global priorities.
Set departmental strategy for the short to mid-term, translating broader business goals into actionable regional plans.
Lead change management initiatives, driving adoption of new processes, tools, and ways of working across the region.
Ensure standardised workflows, systems, and compliance practices are maintained across all regional operations.
Forecast demand, manage resource allocation, and maintain balanced capacity to ensure timely and high-quality delivery.
Resolve complex client escalations and implement root cause analysis to prevent recurrence; enable and support implementation partners.
Lead, coach, and develop a high-performing team with clear performance management structures and accountability.
Oversee performance reporting across delivery, financials, forecasting, people development, and strategic initiatives.
Act as a strategic liaison with Sales, Finance, Product, and Operations to maintain alignment and drive shared outcomes.
Champion customer centricity, ensuring regional decisions are grounded in customer needs and success outcomes.