Director of Product
About The Position
Hatch is the AI growth engine for service businesses. Our AI CSR platform scales 1:1 customer communication across voice, SMS, and email - enabling businesses to convert more leads, increase revenue efficiency, and accelerate growth without adding headcount. Originally backed by leading VCs including Bessemer Venture Partners, Y Combinator, and NextView Ventures, Hatch recently joined Yelp to enable faster growth. We closed 2025 at $31.5M ARR (>100% YoY growth) and are scaling to >$60M ARR in 2026. Voice AI is our strategic differentiator and the competitive battleground we intend to win. Our customers range from single-location service businesses to national franchise networks and PE-backed portfolios. We're headquartered in New York City with a satellite office in Boston. In this senior people leadership role, you’ll inspire and develop exceptional talent, set a high bar for product quality, and collaborate with partners across Product, Engineering and Go to Market teams. You’ll play a pivotal role in shaping how we balance the trade-offs between monetization and maintaining a delightful user experience that delivers real outcomes for customers. Do you thrive in highly cross-functional leadership roles at the intersection of business growth and consumer needs, with a high bar for speed to execution? If so, you could be the leader who will help us drive business outcomes and empower your team to execute, grow and achieve impact independently. This opportunity requires you to be located in the United States. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Hatch, we’re looking for great people, not just those who simply check off all the boxes.
Requirements
- You are a thoughtful, strategic product leader who mentors and develops PMs into better product thinkers, and empowering your team to succeed autonomously.
- Deep, hands-on experience with AI products and tools— not just familiarity, but the kind of understanding that comes from having lived the trade-offs. You know how deep integrations and agentic tools are intertwined. You've navigated the tension between short-term revenue optimization and long-term customer value, and you have sharp instincts about where to draw the line.
- You’re experienced with revenue-generating products backed by clear business metrics, and you actively collaborate with finance and revenue partners.
- You have a proven ability to lead large cross-functional initiatives across engineering, design, data science, and go-to-market and communicate effectively at the executive level.
- Proven track record of building and developing PM teams and encouraging continuous learning and knowledge seeking.
Responsibilities
- Ensure execution of a roadmap on the edge of AI innovation is delivered quickly, executing against tradeoffs with agility.
- Lead and develop PMs; build effective partnerships with engineering, design, data science, and revenue teams to ensure effective delivery, resourcing, and cross-org alignment.
- Prioritize product investments across competing roadmaps with clear business cases - balancing short-term revenue, long-term user trust, and execution risks, with time to execution at the forefront.
- Continue to drive innovation for agentic tooling, with a customer centric focus.
- You’ll put customer feedback and market progress in AI at the forefront.
Benefits
- Full medical, vision, and dental
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness stipend
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Work from home reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
