Director of Product, TMS Systems

Stord

23h

About The Position

Stord is seeking a Director of Product, TMS Systems to lead the strategy and development of their Transportation Management System (TMS). This role is central to Stord's ambition to be an AI-first logistics platform for modern commerce. The TMS is the operational and financial backbone of Stord's parcel network, connecting various systems including WMS, carrier networks, auditing, and billing. The company is investing aggressively to expand its parcel capabilities and serve more brands. The TMS is being built to be AI-native, embedding AI in carrier selection, auditing, routing, and operational decision-making. This is a rare opportunity to shape an evolving platform with genuine scope, leading a sizeable engineering team and partnering closely with the VP of Transportation and executive leadership. The role involves owning the product direction for a platform that spans parcel rating, carrier selection, LTL freight management, auditing, billing integration, international shipping, and automated sortation. It is a key growth initiative for Stord, focused on expanding parcel capabilities independently of the fulfillment network. The position requires managing external relationships with TMS providers, LTL API infrastructure partners, and carrier partners.

Requirements

Deep practical experience with transportation management systems, parcel carrier operations, and logistics technology platforms.
Strong working knowledge of LTL freight operations - rating, tendering, BOL management, PRO assignment, and carrier tracking.
Understanding of parcel auditing, invoice reconciliation, buy/sell rate structures, and the economics of carrier billing.
8+ years of product management experience, with at least 5 years in supply chain, logistics, or operations-heavy products.
Track record of defining and executing multi-year roadmaps for complex, multi-stakeholder logistics platforms.
Ability to translate business strategy - revenue targets, margin goals, partnership priorities - into clear, executable product direction.
Experience managing external technology vendors, carriers, and integration partners - including commercial and technical dimensions.
Ability to evaluate, onboard, and contract with new TMS, tracking, and carrier technology providers.
Exposure to international parcel shipping, including carrier selection, customs complexity, and global tracking providers.
Experience managing product managers and analysts in a fast-paced product engineering environment.
Strong executive communication - ability to synthesize complex technical and operational topics into clear strategic narratives.
Track record of successful product launches delivered in close partnership with engineering, operations, and go-to-market teams.
A genuine point of view on where AI creates real value in logistics products - smarter carrier selection, automated auditing, predictive operations - and where it adds noise.
Hands-on use of AI tooling in your own product development workflow, and a track record of helping your team do the same.

Nice To Haves

Shipped a TMS or parcel platform from early-stage build to production at meaningful scale.
Managed a carrier integration portfolio spanning multiple providers and have strong opinions on how to evaluate and prioritize new integrations.
Led a team through a major platform build or rebuild while keeping business operations running.
Experience with international parcel logistics and the carrier and regulatory complexity that comes with it.
Think in systems - can hold the full TMS architecture in your head while also diving into the details of a specific auditing edge case.
Shipped AI-powered features in a logistics or operations product and have strong opinions on where the technology genuinely improves outcomes - and where it doesn't.
Track record of shipping features that measurably improved operational efficiency.
Thrive in fast-paced, high-growth environments where the roadmap evolves with the business.

Responsibilities

Define and drive the multi-year strategic roadmap for Stord's TMS, spanning parcel, LTL freight, auditing, carrier management, and international expansion.
Define how AI capabilities get embedded across the TMS - from carrier selection and rate optimisation to predictive auditing and operational intelligence - and own the roadmap that makes it real.
Translate executive priorities and business goals into concrete product plans, phased initiatives, and measurable milestones.
Lead product development for Stord's parcel shipping platform, including API-first parcel services for brands across and beyond our fulfillment network.
Own the continued build-out of the Freight TMS (LTL), including real-time rating, tendering, tracking, and document management.
Advance zone-skipping and middle-mile capabilities that underpin Stord's cost and margin advantages in the parcel network.
Own the platform reliability, performance, and technical debt roadmap for the TMS in partnership with engineering.
Define and enforce product quality gates through test plans, acceptance criteria, and clear product-engineering workflows.
Drive resolution of critical operational issues including complex auditing scenarios, multi-parcel shipment handling, and invoice reconciliation.
Serve as Stord's primary product relationship owner across domestic and international TMS providers, LTL carriers, and tracking partners.
Lead evaluation, onboarding, and integration planning for new TMS and tracking providers.
Drive international expansion by evaluating and integrating new carrier and tracking providers across global markets.
Manage, mentor, and develop a team of Product Managers and analysts focused on TMS and parcel services.
Set the direction and priorities for the team, ensuring work is clearly scoped and aligned with the product-engineering workflow.
Build a high-performance team culture with strong domain expertise, analytical rigor, and deep cross-functional collaboration.