Director of Product Management, Monitoring Platforms

ADT•Boca Raton, FL

4d•Hybrid

About The Position

ADT is seeking a Director of Product Management, Monitoring Platforms to lead the development and evolution of our Monitoring platform, which facilitates and enables ADT response to burglar, fire, panic, and other critical alarms in real time. This role is responsible for ensuring the platform delivers reliable, rapid, and compliant alarm handling to protect customers and property when every second counts.

Requirements

7-10+ years of Product Management experience in technology-driven environments
Proven ability to lead 0→1 product development or new capability incubation
7+ experience managing product roadmaps and prioritizing competing initiatives
7+ years experience working cross-functionally with Engineering, Design, and Business stakeholders
Demonstrated track record of delivering measurable business outcomes (growth, adoption, revenue)
Strong analytical and problem-solving skills with a data-driven approach to decision making
Ability to operate effectively in ambiguous and fast-paced environments
Excellent communication and stakeholder management skills

Nice To Haves

Experience working on or delivering AI/ML-powered products or features
Understanding of concepts such as: Predictive modeling, Computer vision or sensor-based intelligence, Large language models (LLMs) and automation workflows
Experience defining AI-driven product use cases and evaluating model performance
Familiarity with experimentation frameworks for AI-driven capabilities
Experience with platform or infrastructure products
Background in consumer technology, SaaS, or subscription-based business models
Experience with automation software for central station/alarm monitoring, or other critical industry/call center event handling interfaces preferred
Experience with alarm monitoring, central station, or incident management platforms
Background in security, life safety, or adjacent industries
Experience with automation software for alarm monitoring or call center event handling
Familiarity with compliance frameworks and regulatory requirements for alarm response
Experience with experimentation and growth frameworks (e.g., A/B testing, workflow optimization)

Responsibilities

Define and execute product strategy for ADT's monitoring platform, focusing on reliability, speed, and operational excellence
Identify and prioritize enhancements that improve alarm detection, response workflows, and agent effectiveness.
Translate urgent operational needs and regulatory changes into actionable product direction and measurable outcomes.
Lead development and ongoing refinement of a prioritized product roadmap aligned to business objectives
Establish clear ownership and accountability across product initiatives
Partner with leadership to align on strategic priorities and sequencing of initiatives
Balance near-term delivery needs with long-term platform improvements
Collaborate closely with Engineering, Operations, Marketing, Customer Ops and Analytics teams to deliver high-impact solutions
Drive alignment across stakeholders and resolve ambiguity in roles, responsibilities, and execution paths
Serve as the central point of coordination for emerging technology initiatives
Define product requirements, user journeys, and success metrics
Lead the end-to-end product lifecycle: ideation, validation, development, launch, and iteration
Ensure solutions are scalable, reliable, and aligned with customer and operational needs
Design and execute experiments (e.g., pilots, A/B testing) to validate new concepts and workflow improvements
Define and track key performance indicators tied to incident response, platform reliability, and business impact.
Build repeatable frameworks for scaling successful initiatives