Director of Product Design

Limble

1d•$190,000 - $230,000•Remote

About The Position

Limble is revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity. We're looking for a Director of UX to lead and scale our UX function at a pivotal stage of growth. You'll report directly to the VP of Product and serve as a strategic partner in accelerating product adoption across Limble's user base. You'll lead a growing, multi-disciplinary UX team with the mandate to elevate design maturity, embed data-driven practices, leverage AI to boost productivity, and make UX a measurable driver of adoption and retention. This is a people-first leadership role for someone equally comfortable setting strategic direction and coaching their team through complex, real-world design problems while building partnerships with cross-functional stakeholders.

Requirements

7+ years of UX leadership experience managing multi-disciplinary teams
Proven track record scaling a UX function in a B2B SaaS environment
Hands-on experience with Pendo with demonstrable ability to translate behavioral data into design decisions
Demonstrated experience using AI tools to accelerate the design process and support design system governance and maintenance
Familiarity with instructional design principles and in-app onboarding/guide best practices
Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support
Experience building, maturing, and maintaining a design system from the ground up
Excellent communication and storytelling—you can align stakeholders and make the case for UX investment

Responsibilities

Lead, mentor, and grow a multi-functional design team
Build a high-performance design culture grounded in craft, curiosity, and user empathy
Define career ladders, growth frameworks, and hiring plans to scale the team as Limble grows
Foster a data and feedback-rich environment with strong design critique and review practices
Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision
Represent the voice of the user at the leadership level, ensuring UX considerations are embedded in product strategy from day one
Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes and commercial goals
Collaborate closely with Engineering to ensure design feasibility, velocity, and quality
Explore how AI can directly inform in-product experiences for end users, reducing friction and accelerating time-to-value
Champion and operationalize Pendo as Limble's primary platform for user analytics, in-app guides, and behavioral insights
Build internal practices and rituals around Pendo data—establishing how the team uses usage analytics, funnel data, and NPS signals to drive design decisions
Spearhead the team's adoption of AI-powered tools across the design workflow to reduce time from initial insight to validated solution.
Partner with Product and CS to align on metrics that matter: adoption, activation, task success, and time-to-value
Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation
Oversee Limble's technical writing and in-app content function, ensuring documentation and guides meet a high bar for clarity and usability
Define and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual help—leveraging Pendo's guide capabilities
Partner with Customer Success and Support to identify friction points and translate them into scalable self-serve content solutions
Bring a strong point of view on instructional design principles and how they apply to a B2B SaaS product experience
Evolve and maintain Limble's design system to support scale, consistency, and speed across the product
Set and uphold a high bar for interaction design, accessibility, and visual quality
Ensure UX research is integrated into the design process—not an afterthought