Director of Product Design

Renishaw•Alpharetta, GA

1d•$136,100 - $252,800•Hybrid

About The Position

LexisNexis Risk Solutions is seeking a Director of Product Design to shape the environment, strategy, and organizational conditions for exceptional product design and research at scale within their Insurance organization. This role involves leading and growing a team of product designers and researchers, empowering them with autonomy and support, while establishing standards for quality and operational rigor. The Director will act as a strategic partner to senior leadership and an advocate for the customer experience, aligning organizational priorities, product strategy, and user needs. A successful candidate will demonstrate strong relationship management, organizational awareness, calm leadership under ambiguity, and a deep understanding of creating high-performing, collaborative design cultures. The role is responsible for protecting the integrity of the design process (double-diamond model), cultivating team growth, and establishing product design and research as trusted strategic partners. Designers and researchers on this team are empowered to think strategically, with the Director providing clarity around goals and standards while ensuring teams retain the space and autonomy to determine solutions. Mentorship, guidance, and accountability will be provided. The position is located in Alpharetta, GA, with a hybrid work model.

Requirements

Deep experience leading and growing Product Design or UX Research/ Design teams within product-driven organizations
Excellent stakeholder management skills with experience influencing senior leadership across product, technology, analytics, and business organizations
Ability to balance team autonomy with accountability to quality, consistency, delivery expectations, and business outcomes
Thorough understanding of the design process as framed through the double diamond process model
Effectively distills the current conditions and needs of product teams into research and design outcomes across multiple products or business areas simultaneously
Strong coaching and mentorship capabilities with a proven track record of helping designers and researchers grow in both craft and strategic influence
Ability to identify organizational friction points (not just design-related friction) and proactively improve processes, communication patterns, and team operations
Brings calm, thoughtful leadership during periods of change, growth, and organizational complexity
Advocates for customer-centered thinking while maintaining a strong understanding of business goals and operational realities
Keeps a steady pulse on how best-in-class product organizations evolve their design and research practices and translates those learnings into scalable improvements for the team
Enables AI within their own workflows and drives their design and research teams to continually practice an AI-enabled processes
Experienced working within agile product organizations and cross-functional product teams
8+ years experience in Product Design, UX Design, or UX Research with multiple years of people leadership experience

Nice To Haves

Passionate about building environments where designers and researchers can thrive creatively, strategically, and collaboratively
Believes great design organizations are built on trust, humility, collaboration, and shared ownership
Comfortable navigating ambiguity and helping teams create clarity around priorities, opportunities, and decision-making
Empower your team think strategically – to have the problem to solve and the autonomy to craft the solution.
Someone who prescribes to the same or similar values as this team’s: We are not our research; we are not our designs. As designers and researchers, we can critique our work and others’ work independently of the designer who made them. In fact, we help each other grow by constantly reviewing and offering critiques/ ideas. The best work is always pressure tested. We have deep empathy and not just for our users, but also for the product managers, developers, and other designers on our team. Our ability to positively affect our users derives from the trust and support we provide our team. Pixel perfect designs are for our users’ benefit not for our own. With that in mind, let’s be comfortable sharing in-progress work. This also pushes us to collaborate, learn, and improve each other as much as we can.

Responsibilities

Lead and support a team of 16 Product Designers and Researchers across multiple products and vertical markets
Create an environment where teams feel empowered to challenge assumptions, explore opportunities, and advocate for user-centered solutions, and demonstrate strong measurements of validation
Establish and maintain clear expectations and standards for quality, collaboration, communication, and delivery across the design organization
Protect the space and time needed for generative and evaluative research as well as solution refinement while balancing organizational timelines and priorities
Partner closely with senior leadership to align product experience strategy and success metrics with business objectives and organizational goals
Build strong, cross-functional relationships that improve trust, communication, and collaboration between teams
Help teams navigate ambiguity, competing priorities, and organizational complexity with clarity and confidence
Ensure the design process remains visible, actionable, and appropriately integrated throughout the product lifecycle
Mentor and coach designers and researchers in both craft development and strategic influence
Identify opportunities to improve team operations, organizational processes, and collaboration models to better support scalable product development
Help create systems that maintain consistency and quality across experiences while still allowing flexibility for innovation and experimentation
Frequently communicate team progress, successes, opportunities, and challenges to stakeholders and leadership partners
Advocate for investment in research, design quality, and customer-centered decision-making across the organization
Contribute to a positive, constructive environment where everyone feels valued and is excited to build best-in-class work together
Collaborate closely with executive leadership, product leaders, engineering leaders, and stakeholders to shape product and experience strategy
Help teams connect business objectives, customer needs, and technical feasibility into cohesive product direction
Facilitate alignment and effective decision-making across complex stakeholder groups
Guide teams through discovery, prioritization, design, and delivery efforts while protecting user-centered thinking throughout the double-diamond process
Support and mentor teams through challenging product, organizational, and operational conversations
Establish scalable approaches to design critique, research synthesis, knowledge sharing, and team collaboration
Help the organization better understand when and how research and design efforts should be leveraged for maximum impact
Drive continuous improvement in team culture, operational maturity, and product experience quality
Monitor broader industry trends in Product Design and Research, AI-enabled workflows, and product development practices
Champion a culture of humility, accountability, curiosity, and continuous learning across the organization