Director, Product Design

Fetch•Remote,

7d•Hybrid

About The Position

The Fetch Product Design team is responsible for the entirety of design within the Fetch app, from user experience design to creative direction and production. Their goal is to deliver a fun experience that shoppers and partners love and can’t live without. Fetch is looking for experienced Directors to join their Product Design team. Directors will work within a focused, balanced team and lead efforts that measurably improve people’s lives. They will lead the team’s culture through mentorship and thought leadership, and help Fetch level up by infusing user-centered practices into their Collective and across the organization. Product designers at Fetch are expected to be risk-takers, endlessly curious, expert collaborators, UI craftspeople, radically scrappy, and team-players.

Requirements

Player-coach leadership experience
3+ years of people management experience for Product Design team(s) or organization(s)
Must have managed people for a consumer product at some point
8+ years of relevant experience
Consumer, mobile app design experience required
Exceptional eye for detail
Experience with Figma
Experience coaching designers on building research into their practice
Experience partnering with animators and illustrators
Technical acumen and experience designing for complex problems and tools
Ability to self-direct and lean on their prioritization methods to get their work done in a fast-paced, startup environment

Nice To Haves

Bonus if you have experience working with Rive

Responsibilities

Manage 2+ direct reports inside your Collective and coach them in design strategy, continuous discovery, world-class UI design, and strategic, user-centered research & usability testing.
Become acquainted with the existing roadmap and vision.
Learn our design process by contributing as an individual designer.
Own the team’s design roadmap, aligning to product area goals and beginning to shape near-term priorities.
Drive the design vision and strategy of your collective in collaboration with Product, Engineering, and Research.
Contribute to a long-term vision (6+ months) for your collective.
Resolve team-level tradeoffs across scope, speed, and quality—anticipating and mitigating delivery risks before they become problems.
Hold team members accountable for delivery quality—addressing performance gaps early and directly.
Identify and address team health risks—burnout, unclear ownership, and misalignment—before they compound.
Maintain trust under delivery pressure by surfacing and resolving disagreements early and directly.
Maintain a high-functioning design practice for your Collective.
Influence cross-functional partners on scope, priorities, and tradeoffs—pushing back clearly when work is misaligned.
Proactively manage dependencies and sequencing—ensuring stakeholders understand priorities, tradeoffs, and timelines.
Lead small cross-team efforts with defined scope and clear ownership.
Improve team-level processes—clearer requirements, better prioritization, stronger communication.
Coach designers across many collectives.