Director, Product Design

Chewy•Boston, MA

2d•Hybrid

About The Position

Our Opportunity At Chewy, we strive to be the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think outside the Chewy box to delight, surprise, and thank our loyal pet lovers! Within our Product Design & Research team, we bring that mission to life by crafting experiences that delight customers and support the businesses and veterinarians who care for pets. We’re a team of passionate designers, researchers, and builders who care deeply about our craft—and about pets. We’re looking for creative, driven talent to join us and help shape the future of pet care. You will be a Director, Product Design, leading design within Chewy Health, based in either our Bellevue, WA or Boston, MA offices. This is a high-impact, leadership role guiding the teams designing an integrated suite of services enabling seamless, omni-channel experiences for pet parents, veterinarians, and pharmacists across the full care journey. You will reinvent how pet care is delivered - designing customer first experiences spanning including physical practices, telemedicine and triage, and prescriptions. Capabilities include: scheduling and managing appointments; in-clinic and virtual interactions with veterinarians and staff; payments and service workflows; medication fulfillment; and post-visit care. This role is ideal for a design leader who thrives in complex, regulated environments and is passionate about bringing consumer-grade experiences to professional and B2B users.

Requirements

Bachelor’s degree in design, HCI, or related field (or equivalent experience)
15+ years of experience in UX/Product Design
10+ years of experience leading design teams including managers
Experience in high-growth, complex product environments
Proven ability to lead across multiple products or programs
Track record of driving operational excellence and building scalable processes
Expertise in user interface design, information architecture, interaction design, and user-centered design methodologies
Ability to translate data (qualitative + quantitative) into strategic design decisions
Strong cross-functional collaboration and influence skills
Excellent communication and storytelling abilities across all levels of the organization
High judgment, strong analytical thinking, and decision-making skills
Ability to bring ideas to life through clear, tangible design concepts

Nice To Haves

Experience designing complex workflows for customers and expert users
Experience delivering multi-channel experiences (web, mobile, in-clinic/POS, etc.)
Background in consumer experiences for healthcare or other regulated industries
Ability to balance speed, quality, and multiple priorities effectively
Hands-on perspective with the ability to dive deep

Responsibilities

Lead and inspire multiple teams of product designers delivering high-quality, user-centered experiences
Define and drive a long-term design vision and strategy focused on delivering Connected Care
Influence and shape multi-year product roadmaps
Drive innovation through bold, customer-centric thinking
Create cohesive, scalable experiences across platforms and devices to deliver business growth
Ensure UX excellence, accessibility, and consistency for health and the Chewy ecosystem
Partner cross-functionally with product, engineering, research, and business leaders
Establish and evolve design processes and operational excellence
Build, mentor, and retain a high-performing design team

Benefits

401k
new hire and annual equity grant
annual bonus
medical/Rx insurance
vision insurance
dental insurance
life insurance
disability insurance
hospital indemnity insurance
critical illness insurance
accident insurance
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
10% off pet insurance
20% off at Chewy.com
unlimited PTO (subject to manager approval)
six paid holidays per year
paid sick and family leave (in compliance with applicable state and local regulations)